Freelancer profile translated to English.
Back to original languageAbout Diane
Need to structure your client department, secure your strategic accounts, or manage the deployment of complex software?
With 7 years of experience split between the rigor of Consulting Firms and the demands of Key Account Management, I act asa strategic and operational right-hand personfor growing **Startups, Scale-ups, and SMEs**.
🚀 What sets me apart from a classic CSM profile:
- Consulting Firm DNA:I don't just execute daily tasks; I build systems. I can audit the existing situation and model playbooks, structuring your foundations to make your client department industrializable and scalable.
- "C-Level" (Key Accounts) Posture:Entrust me with your "elephants" with confidence. I understand the codes, language, and posture of executive committees. I know how to translate technical indicators into business challenges and ROI to secure your decision-makers (General Management, Executive Committee).
- The "Technical SaaS" & Change Management Combo:Software is worthless if your clients don't adopt it. I manage the implementation of your complex SaaS solutions by handling both the human element and the tool, ensuring ultra-fast Time-to-Value and contained Churn.
🎯 My Areas of Intervention :
- Structuring & Scaling (Project / CSM Department):Audits, team alignment, selection and deployment of management tools (CRM, Gainsight), recruitment and onboarding of future internal profiles.
- Governance & Commercial Expansion:Management, retention, and development (Upsell/Cross-sell) of your high-stakes client portfolios.
- Onboarding & Change Management:Management of complex deployment projects and facilitation of user adoption with your end clients.
French
Native or bilingual
English
Fluent
Can work on-site
Lille (up to 50km), Paris (up to 50km), Annecy (up to 50km), Biarritz (up to 50km)
Experience
- OneyKey Account ManagerBANKING AND INSURANCEJanuary 2025 - Today (1 year and 5 months)Croix, France
- Sales strategy
- Coordination of cross-functional teams, schedule monitoring, reporting
- Management and development of 4 key accounts (AFM), portfolio of €26M
- Contribution to +7% growth on a strategic account
- Strategic committees with client's Executive Committee / management
- MOFFI,Key Account Manager / ConsultantSOFTWARE PUBLISHINGJuly 2021 - January 2025 (3 years and 6 months)Lille, France
- Creation of a consulting offering for key accounts (CAC 40)
- Creation of tools (dashboards, KPI tracking)
- Definition and implementation of upsell/cross-sell strategies
- Increased efficiency in client onboarding time x2
- Support for the company's 40 key accounts (€3M ARR)
- Upsell/cross-sell generated: +30% revenue on a key client
- Management of 2 CSMs + Implementation of rituals (weekly meetings, reporting)
- BartleExperienced ConsultantCONSULTING AND AUDITSMarch 2021 - July 2021 (4 months)Lille, France
- Transformation consulting for large groups (AccorHotels, Thales)
- Audit of the offering of a subsidiary of the company Becomming
- Recommendations and redefinition of innovation strategy
- Management of complex projects: ERP, B2B marketplace, innovation strategy
- Coordination of teams and performance reporting in English
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Education
- Master of Business Administration - MBABaruch College New York, USA2018Master of Business Administration - MBA
- Master 2 of business economicsISG Institut Supérieur de Gestion, Paris, France2018Master 2 (M2)