About Diane
French
Native or bilingual
English
Native or bilingual
Experience
- ConfidentielChange Management ManagerLUXURY GOODSJune 2021 - Today (5 years)
Framing of Change Management for the technological foundation redesign program of a major French luxury house.
**Training**:- Management of the entire Power BI training offering.
- Design of data training, implementation of onboarding paths, digitalization of modules (E-learnings & rapid learning using Articulate).
**Communication**:- Organization of program communication (strategic axes of the communication plan)
- Implementation of a newsletter
- Creation and animation of a Viva Engage (ex-Yammer) community.
**Support**:- Animation of support sessions for users
- Coaching of ambassadors
- Creation of user communities.
**Project Management Support**:- Participation in SCRUM ceremonies
- Animation of steering committee meetings (COPROJ, COPIL...)
- Disneyland ParisTraining & Development OfficerTRAVEL AND TOURISMJuly 2018 - September 2020 (2 years and 2 months)Chessy, Île-de-France, France● Development of the training offer and design of coherent training actions. Maintaining permanent customer relations to ensure continuity and quality of service.● Writing and creation of pedagogical content (objectives, program, materials, tools…). Definition of the pedagogical progression.● Organization of skills development for trainers on the constructed modules.● Administrative follow-up and reporting, budget management.● Communication and promotion of the training offer
- Louis VuittonRegional In-Store TrainerLUXURY GOODSFebruary 2014 - June 2018 (4 years and 4 months)Région de Paris, France● Training of sales and management teams to improve the commercial performance of collections.● Design and writing of pedagogical materials and content.● Animation of commercialization action plans: product training, sales techniques, clienteling tools...● Definition and monitoring of the training plan: needs assessment and analysis, monitoring, deployment. Evaluation of training impact.
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Education
- Master of Science (MSc) in Marketing, Organization and ManagementEDHEC Business School2010
- Master in ManagementEDHEC Business School2010