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Diane Bouthillon De La ServeDB

Diane Bouthillon De La Serve

Creative Director, CX, UX/UI, DA, VM

€750/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Diane

Passionate about brand identity and retail, with a particular interest in the evolution of trends (stylistic and societal), my goal is to increase your brand potential and awareness through a coherent visual territory, and a relevant and fluid customer experience.

Specializing in brand strategy and concept, I help you define or redefine your brand DNA and its identity, to optimize the uniqueness and coherence of your global design with your positioning:

— brand platform and activation strategy;
— customer experience and user journey;
— UX/UI and design thinking;
— operational marketing & communication;
— visual merchandising, store design & showcase.


I enjoy working in a collaborative environment, and because of my experience at the advertiser (more than 10 years as an employee), I will be able to integrate with emotional intelligence into your teams to meet your needs, while taking into account the human element.
Confirmed experience in project management, branding, artistic direction and multidisciplinary team management.
Creative while being customer and business oriented.
  • English

    Fluent

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Decathlon (Paris, Lille, Amsterdam)
    User Experience Consultant, UX/UI design
    SPORTS
    April 2022 - February 2024 (1 year and 10 months)
    Paris, France
    Redesign of the user journey lower funnel Web (Desktop + Mobile) + App:
    discovery, workflow, templates and design system components.
    User Experience Design User Research UI/UX Design
  • d(&)sign
    Creative Director
    CONSULTING AND AUDITS
    January 2007 - Today (19 years and 5 months)
    Paris, France
    Positioning, architecture & brand platform, strategic activation recommendations.

    • UX/UI: Analysis, creation and optimization of customer/user journeys, architecture, wireframing, workflow, prototype, template.
    • Brand management (brand platform, strategy, concept, campaign and shooting artistic direction, retail design, social networks, community management).
    • Monitoring (socio-cultural macro trend, design).

    Nelly Rodi; Brigitte Bardot Lingerie; Crédit Agricole; SNCF; Refashion; Pub St Germain; Pub O'Sullivans; Louis Pion; Carel; Dockers; Didier Guérin; CCDS; CDT des Hauts-de-Seine; …
    Artistic direction Branding Social media strategy Visual identity Customer experience visual merchandising User Experience Design Print graphic design Content marketing Content creation Communication strategy Digital communication brandbook brand platform
  • 44 Galeries Lafayette
    Head of brand identity and global design
    RETAIL (SMALL BUSINESS)
    November 2012 - March 2017 (4 years and 4 months)
    Paris, France
    • Overall management of the brand's identity and its consistency across the customer journey.
    • Deployment of new identity (2016) Brand Book and related charters.
    • Advisory function (departments, BUs, group, network and international).
    • Artistic direction and project management (organization, planning and budget).
    • CSR projects
    • Advisory function (departments, BUs, group, network and international)
    • Management
    Artistic direction Logo design Design Visual management Team management Visual merchandising Visual communication 360° Communication Print communication Digital communication Branding Design

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Education

  • Artistic direction & communication
    Penninghen
    2000
  • Executive Specialized Master® Marketing Communication Strategy in a digital world
    ESCP Business School
    2022

Skill set (39)

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