About Diane
English
Fluent
Experience
- SIGMASUPPORT & CUSTOMER RELATIONSHIP CONSULTANTSOFTWARE PUBLISHINGDecember 2014 - August 2020 (5 years and 8 months)Nantes, FranceConsultant serving the 2 contact centers of the SIGMA group:Functional assistance and service desk (outsourcing). 150 employeesProjects:Team animation (internal social network, challenges, communication)Implementation of hot and cold customer surveysFlow reorganization project (collaborative)Creation and delivery of communication and diagnostic trainingCustomer journey creation (design thinking)Meeting facilitationGamificationEmployee integration OnboardingCreation of internal events
- ADN CONSULTINGIT consultant and trainerDIGITAL AND ITSeptember 2020 - October 2021 (1 year and 1 month)Nantes, FranceINTRAPRENEURSHIP / ADNup’ at ADN ConsultingService provision in remote customer relations / support / servicedesk / IT environmentIT & remote customer relations trainerConsultingRecruitment of IT profiles
- BURALOGSupport and customer relations managerSOFTWARE PUBLISHINGJanuary 2010 - January 2012 (2 years)La Roche-sur-Yon, FranceCUSTOMER RELATIONSHIP MANAGER / BIMEDIACreation of the contact centerAudit, definition of the strategy and implementation of the CRCManagement (25 employees), recruitment, reporting to managementProject management assistance for ticketing, CRM and ACD toolsLa Roche sur Yon
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Education
- FacilitatorWorklab2016Facilitatrice de réunion
- Manager coachakor consulting2013
Skill set (20)
Categories
- Other