You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Diane AndrzejakDA

Diane Andrzejak

CONSULTANT / IT HELPDESK TRAINING PROVIDER

€500/day
Nantes, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Diane

With over 20 years of experience in IT support roles, I am at your disposal to offer you diversified and high-quality services. My versatility extends from management to training, including consulting.

As a certified facilitator, I value collaborative work and fruitful exchanges. I firmly believe that in IT, as in other fields, it is crucial to place the user and the client at the heart of our concerns. It is this client-centered approach that excites me and that I integrate into each of my interventions.

In addition to my technical skills, I am an ardent advocate for excellence in customer relations. Thus, I am proud to lead the western association of remote customer relations, namely "Le Club des Marguerites", where we work to perfect and broaden our understanding of remote customer relations across all sectors.

My passion doesn't stop there! I am also fascinated by the world of communication and marketing. Currently, I regularly collaborate with a web agency where I bring my personal touch and expertise, always with the same objective: customer satisfaction.

If you are looking for a committed professional, with a 360-degree vision of the IT world and customer relations, I am the one for you. Available and enthusiastic, I look forward to discussing your projects with you and helping you to make them a reality. Contact me!
  • English

    Fluent

Can work on-site
Nantes (up to 50km)

Experience

  • SIGMA
    SUPPORT & CUSTOMER RELATIONSHIP CONSULTANT
    SOFTWARE PUBLISHING
    December 2014 - August 2020 (5 years and 8 months)
    Nantes, France
    Consultant serving the 2 contact centers of the SIGMA group:
    Functional assistance and service desk (outsourcing). 150 employees
    Projects:
    Team animation (internal social network, challenges, communication)
    Implementation of hot and cold customer surveys
    Flow reorganization project (collaborative)
    Creation and delivery of communication and diagnostic training
    Customer journey creation (design thinking)
    Meeting facilitation
    Gamification
    Employee integration Onboarding
    Creation of internal events
    Customer service ITIL ITSM
  • ADN CONSULTING
    IT consultant and trainer
    DIGITAL AND IT
    September 2020 - October 2021 (1 year and 1 month)
    Nantes, France
    INTRAPRENEURSHIP / ADNup’ at ADN Consulting
    Service provision in remote customer relations / support / service
    desk / IT environment
    IT & remote customer relations trainer
    Consulting
    Recruitment of IT profiles
  • BURALOG
    Support and customer relations manager
    SOFTWARE PUBLISHING
    January 2010 - January 2012 (2 years)
    La Roche-sur-Yon, France
    CUSTOMER RELATIONSHIP MANAGER / BIMEDIA
    Creation of the contact center
    Audit, definition of the strategy and implementation of the CRC
    Management (25 employees), recruitment, reporting to management
    Project management assistance for ticketing, CRM and ACD tools
    La Roche sur Yon

Recommendations

Be the first to recommend Diane

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Facilitator
    Worklab
    2016
    Facilitatrice de réunion
  • Manager coach
    akor consulting
    2013

Skill set (20)

Categories

  • Other