You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Diana O.DO

Diana O.

Administrative management & customer relations

€350/day
1 project
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Diana

Freelancer specializing in user support, administrative assistance, and digital coaching, with experience in IT and educational environments.

I mainly focus on:

- Customer support and user assistance (email, chat, coordination)
- Support for the use of digital tools and business software
- Organization and administrative follow-up of remote missions
- User training and onboarding

My background has allowed me to work in various environments (IT, training, academic evaluation), with a strong ability to understand user needs and facilitate communication between teams and clients.

I am accustomed to working autonomously and remotely, and I adapt easily to collaborative tools and digital environments.

👉 Daily rate negotiable based on mission and scope.
  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Diana O.
    Freelance
    January 2019 - Today (7 years and 5 months)
    Paris, France
    Autonomy and organization in mission follow-up, with strong proficiency in digital tools and collaborative environments.

    IT Services Company:
    - Systems and network administration with user support (incident and request management)
    - Technical quality control and user incident management
    - Daily user assistance on digital tools and environments
    - Coordination between technical teams and end-users

    Engineering School:
    - Jury member for RNCP exams (Bachelor & Master) in IT
    - Drafting and design of exam topics and specifications (certifications)
    - Analysis of technical deliverables and skills assessment

    Training Center:
    - IT training (office tools, business software)
    - Spanish language training
    - Learner support in using digital tools
    support coordinate autonomy Sense of organization quality monitoring
  • ELZON
    IT Systems Administrator
    DIGITAL AND IT
    October 2016 - September 2017 (1 year)
    Paris, France
    Incident resolution / IT support for businesses
    Windows server management and administration
    Security planning and control
    Write technical IT procedures
    Project: establish and implement a client's business continuity plan (BCP)
  • PARADISIA
    IT Systems and Network Administrator
    DIGITAL AND IT
    September 2014 - September 2016 (2 years and 1 month)
    Roissy-en-France, France
    Incident resolution / IT support for businesses
    Windows server management and administration
    Security planning and control
    Project: IT domain migration for a client

Reviews

5.0

Out of 1 rating

C

Cyril

Digital Info System

Reviewed on 5/18/2020

Excellent performance. Available, serious, and efficient. I recommend Diana 1,000%

Recommendations

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Master IT Systems Technical Architect
    Cfa INSTA
    2017
    RNCP Niveau 1 (Fiche 29067)
  • BTS in IT Services for Businesses
    Lycée Charles de Foucauld
    2013
    RNCP Niveau 3 (Fiche 17108)

Certifications

  • Security, Compliance, and Identity Fundamentals
    Microsoft
    2022
  • The Fundamentals of Digital Marketing
    Google Digital Workshops
    2020
    SEO Webmarketing SEO Training

Skill set

Categories

  • Other