Freelancer profile translated to English.

Description

Hello, I'm Diana. I support coaches, consultants, and solo entrepreneurs with everything that remains in the background – with a focus on newsletter marketing, design, and organization.

My focus areas:

Newsletter setup with MailerLite– signup forms, welcome automations, lead magnet delivery, GDPR-compliant setup

Canva Design– Instagram templates, newsletter headers, lead magnet covers, presentations

Backoffice & Organization– customer relationship management, email management, list building, research

Whether setting up MailerLite newsletters from scratch or optimizing an existing system – I work in a structured, reliable way and communicate directly. You get full attention for your project – at a fair starting price.

Happy to discuss in a get-to-know-you call.

Industry field of expertise

Languages

German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Selbstständig / Freelance
Freelance Canva Design & Email Marketing | MailerLite
SOCIAL NETWORKS
January 2026 - Today (7 months)
Wilhelmshaven, Germany
I help coaches, nutritionists, and self-employed individuals build professional newsletters and create appealing designs – so they can concentrate on their core business.

With MailerLite, I set up complete newsletter systems: welcome sequences, templates, lead magnets, and automated email flows. With Canva Pro, I create designs that match the brand – from newsletter templates and social media templates to branding packages.

Fast delivery, clear communication, and results that truly fit – that's my standard.
Mailerlite Canva Email marketing Graphic Design Email Marketing
TELUS Digital
Customer Service Agent (Project Vattenfall)
ENERGY AND UTILITIES
October 2025 - April 2026 (6 months)
Wilhelmshaven, Germany
Handling customer inquiries in written and phone customer service for the energy provider Vattenfall. Focus areas: professional email correspondence, telephone support, structured processing of sensitive customer data. Certified internal training on false registrations. Daily work with customer databases and structured processes.
Customer Communication Email Management
ASF Sales & Help GmbH
Outbound Sales Representative (Customer Retention Telekom)
TELECOMMUNICATIONS
February 2022 - October 2022 (8 months)
Wuppertal, Germany
Customer support and needs analysis in the telecommunications sector for Deutsche Telekom. Structured conversation management with existing customers, needs assessment, and contract consulting. Daily work with customer databases and CRM systems. Clean documentation of all customer contacts and structured follow-up in a team environment.
Customer Support