DCFreelancer profile translated to English.
Back to original languageAbout Diana Carolina
Do you need someone to manage your agenda, manage your appointments, and serve your clients as if you were yourself? I can help you.
I am a virtual assistant with more than 5 years of experience in customer service, appointment scheduling, remote administrative support, and document management. I specialize in offering an efficient, friendly, and organized service, so you can concentrate on the most important thing in your business.
My added value is clear and professional communication, high responsibility, and a great ability to quickly adapt to tools such as CRM, Google Calendar, WhatsApp Business, Excel, among others. I work autonomously, with empathy and commitment, ensuring that each task is completed with attention to detail.
I can help you with:
Agenda management and appointment coordination (medical, administrative, commercial)
Remote administrative support and document control
Customer service through multiple channels (email, phone, WhatsApp)
Task tracking and activity organization
Operational support for entrepreneurs, clinics, consultants, or digital businesses
If you are looking for a reliable professional, with a close treatment and problem-solving capacity, I will be happy to collaborate with you.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Dorilocos y Burger la rocaRestaurant AdministratorJanuary 2024 - Today (2 years and 5 months)Santafé de Bogotá, ColombiaDirect customer service and order management.Inventory, cash and operational staff supervision.Shift coordination, supply control and complaint resolution.Daily administrative support and improvement of internal processes.
- Grupo ASDTechnical AgentAugust 2023 - October 2023 (2 months)Santafé de Bogotá, ColombiaAppointment scheduling (health, mobility, general services)Remote administrative support and email managementCustomer service (telephone, WhatsApp, email)Basic CRM and office tool managementAgenda coordination and user follow-upRequest resolution and document management
- Outsourcing SASTechnical AgentMarch 2023 - June 2023 (3 months)Santafé de Bogotá, ColombiaScheduling of general and specialized consultations.Remote care and user follow-up.Agenda coordination and user follow-up.Customer service (telephone, WhatsApp, email)
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Education
- Administrative assistant technician by skills in health.Campo Alto2017Durante mi formación como Técnica Laboral en Auxiliar Administrativo adquirí conocimientos en manejo de herramientas ofimáticas (Word, Excel, Outlook), atención al cliente, gestión de agendas y llamadas, organización documental, digitación, redacción de comunicaciones, apoyo en procesos contables básicos como facturación e inventario, así como técnicas de archivo, ética laboral y relaciones interpersonales, lo que me permite brindar un soporte administrativo integral y eficiente.