Dhikra Ahlam Kharoubi

Versatile professional with solid experience in administrative management and customer relations. Accustomed to managing the entire operational process: creation and tracking of invoices, order management, processing customer requests, as well as coordinating back-office and front-office. Organized, responsive, and customer satisfaction-oriented, I know how to ensure quality service and maintain effective communication with various stakeholders.

Mission: Contribute to the redesign of the Astore Shop website by ensuring the functional quality of new features.

Role: Needs analysis, test preparation and execution, bug tracking, coordination with technical and business teams.

Tools: JIRA, XRAY, Akeneo, Mirakl – Agile Methodology.

Hostess: Welcoming and directing visitors, managing phone calls, taking messages, and handling requests. Appointment management, switchboard operation, information updates, and administrative support for the team. Ensure a professional image and provide quality customer service.