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Dhekra EllefiDE

Dhekra Ellefi

IT Professional

€150/day
Tunis, TN
3-7 years
Active Directory
Microsoft Office
QAD
Inventory
Data Entry

Average response time: 1 hour

Freelancer profile translated to English.
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About Dhekra

Passionate IT professional with 6 years of experience specializing in network infrastructure and IT services. My expertise covers the design, deployment, and security of corporate networks, as well as the management and optimization of user services. I combine a solid technical understanding with a strong customer focus to ensure the quality, performance, and continuity of services. Seeking new challenges to contribute to digital transformation and the resilience of information systems.
Electrical industry
Waste and Water
Paper and Packaging
Social Networks
Digital and IT Services

  • French

    Native or bilingual

  • Arabic

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Proinject Nordpack et ITC Alvéole (International Traiding Company)
    IT Manager
    RAW MATERIALS INDUSTRY
    April 2019 - Today (7 years and 4 months)
    POULINA, BA, Tunisia
    • Ensure the proper functioning of the server room (12 network cabinets and 5 servers (printing, production, backup, and two camera servers)).
    • User management Active Directory 2012.
    • Manage CA ARC BACKUP: Backup software for client workstations (over 100 workstations).
    • Install Sage FRP.
    • Manipulation of Fusion Inventory (free management of IT assets).
    • Repair unforeseen network issues (cabling + network sockets).
    • Implement the management system and ensure the proper functioning of application software (ERP QAD, GRC, and PC topp Software).
    • Install and create accounts on IBM LOTUS messaging.
    • Train employees on the use of the service desk (management of incidents, interventions, and IT requests).
    • Ensure access and train employees on Astertech GPS.
    • Manage IT projects on Jira software.
    • Process IT audit findings on Qualipro web.
    • Manage IT purchases.
    • Prepare the annual IT budget.
    • Monitor the company's telecommunication files (management of Tunisie Telecom invoices).
    • Manage tablets using Soti mobilcontrole software.
    • Codify IT park assets.
    • Manage issues and obstacles during the operation of the management system.
    Active Directory QAD Lotus Domino Service Desk MECM
  • Société des Transports de Tunis - TRANSTU
    Intern
    February 2018 - May 2018 (3 months)
    Final study project
    • Needs assessment.
    • Preparation of specifications.
    • Implementation of a secure VoIP solution within the company.

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Education

  • Diploma of Computer Technology Specialization
    Higher Institute of Technological Studies of
    2018
    Diplôme de Technologie de l'Informatique spécialité
  • Baccalaureate Diploma
    La Liberté Mohammadia High School
    2015
    de Diplôme de Baccalauréat

Skill set

Networks
IT Vendor Management and Procurement
IT Service Management

Categories