Freelancer profile translated to English.

Description

Hello 👋🏽I am Dhalia

For several years in customer support, I have assisted many people

As a technical mobile advisor, ensuring their satisfaction but also by offering more adapted solutions

I also worked in telephone prospecting, both warm and cold, which allowed me to have a competitive edge in conversation

My goal is to help companies gain more clients, bring professional added value

I am available for remote missions, and I am motivated to collaborate with you long-term

Languages

Workplace preferences

Remote only

Primarily works remotely

Téléperformance
Technical Telephone Advisor
October 2022 - December 2023 (1 year and 2 months)
I was on the Orange France project as a Home customer advisor for everything related to boxes, decoders, and landline phones.
Intelcia
Technical Telephone Advisor
TELECOMMUNICATIONS
January 2024 - July 2024 (6 months)
I was in customer support, a technical mobile customer advisor on the SFR France project for a few months.
petite boîte
Telephone Prospector
July 2019 - December 2019 (4 months)
In a small company, I did prospecting for the Engie Electrabel project. Our goal was to call prospects to announce promotions we had regarding electricity prices, which were cheaper compared to others.