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Loubna LamriLL

Loubna Lamri

Community care manager & Sophrologist

€280/day
Bordeaux, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Loubna

I support companies, program creators, and digital organizations in the human management of their communities and client spaces.

My role:
ensure a reliable, structuring, and reassuring presence, maintain a healthy framework for exchanges, prevent tensions, and facilitate the relationship between members, clients, and the team.

I intervene particularly on:
• online community moderation (programs, memberships, training)
• human and relational customer care
• member welcome and integration
• management of sensitive or emotionally charged exchanges
• transmission of key information between clients and project owners

As a trained sophrologist, specializing in stress and emotional load regulation, I bring a calm, ethical, and structured approach to customer relations and moderation.
I do not provide therapy in these roles, but I offer teams a fine capacity for listening, framing, and regulating interactions.

With over 20 years of experience in the corporate world, including several years as a manager and sector leader, I understand the challenges of performance, pressure, priority management, and human responsibility.
This dual background, corporate and coaching, allows me to be a trusted intermediary, both professional, stable, and respectful of everyone's boundaries.

My goal:
to help you create serene, clear, and sustainable client and community spaces that support the user experience without adding to your mental load.

I propose we connect to see how I can take charge of the human dimension of your client spaces, with clarity and reliability.
OK
Loubna Lamri
  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Bordeaux (up to 50km)

Experience

  • Back Market
    Sophrologist
    E-COMMERCE
    March 2023 - June 2023 (3 months)
    Bordeaux, France
    Weekly sophrology session in groups to release pressure, support company change.
    Best Practices Relaxation Change Management Awareness Risk Prevention Stress Management Emotion Management
  • Bouygues Telecom Entreprises
    Sophrologist
    TELECOMMUNICATIONS
    October 2022 - October 2022
    Mérignac, France
    Ergonomics and recovery prevention workshop
    Best Practices Risk Prevention Awareness Stress Management

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Certifications

  • Sophrologist
    Iseba
    2022

Skill set (13)

Categories

  • Other