Freelancer profile translated to English.

Description

I am a friendly, open, and honest personality with a strong service orientation. Respectful and calm interaction with people is my top priority. I keep a clear head and act in a structured and solution-oriented manner even in challenging or conflict-ridden situations.

Patience, composure, and a sense of responsibility characterize my work approach. I work reliably, carefully, and with a high standard of quality.

In addition to my professional activities, I am intensely involved in software development. In my free time, I actively work with Node.js and PHP, continuously expand my technical knowledge, and develop my own projects for practical deepening of my skills.

Languages

German
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Avedo – eine Marke der Ströer X
Call Center Agent
TELECOMMUNICATIONS
September 2024 - July 2025 (10 months)
Einfahrt Miebach Elektrotechnik Magdeburg GmbH & Co.KG, Magdeburg, ST, Germany
Independent processing of general customer inquiries in the DSL and mobile communications sector. Comprehensive support for contract matters, tariff options, product changes, and contract extensions. Review and clarification of invoices, payment discrepancies, and outstanding balances.

Coordination and monitoring of new connections, tariff changes, and technical activations in close cooperation with internal departments and technical partners. Analysis and resolution of faults in the landline and mobile communications sector.

Ensuring service-oriented, solution-focused communication with customers in compliance with internal quality and process standards. Documentation of all processes in the CRM system and active follow-up of open cases until final resolution.
Customer Support Customer Service Backoffice
WebHelp Holding Germany
Call Center Agent
TELECOMMUNICATIONS
June 2022 - May 2023 (11 months)
Autobahn GmbH, Erfurt, TH, Germany
Activity in the 1&1 project in customer retention for private customers in the DSL segment. Proactive contact with cancelling existing customers with the aim of sustainable contract extension and customer loyalty.

Analysis of cancellation reasons, needs-based consultation on tariff optimization, and offering individual solutions to increase customer satisfaction. Sales of DSL products, contract extensions, and tariff changes, taking economic and customer-oriented aspects into account.

Achievement of defined sales and quality key figures, professional call handling, and complete documentation of all customer contacts in the CRM system.
Globus
Logistics Employee
RETAIL (LARGE RETAILERS)
August 2021 - September 2021 (1 month)
Globus Handelshof, Gensingen, RP, Germany
Carrying out general warehouse activities in incoming goods and warehousing. Acceptance and inspection of incoming deliveries for completeness and integrity. Organization and internal transport of goods using appropriate aids.

Unpacking, sorting, and proper storage of goods in accordance with company guidelines. Ensuring proper product presentation and warehouse structure. Regular checking of best-before dates (MHD) and disposal of products no longer fit for sale in accordance with internal quality guidelines.

Termination of employment due to a work accident.