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Desislava LazovaDL

Desislava Lazova

Product Designer

€500/day
Sofia, BG
8-15 years

Average response time: 1 hour

About Desislava

I help SaaS and AI companies turn complex products into experiences people can actually use.

With 9+ years in product design — including 3 years designing AI infrastructure tools and several products built from 0 to 1 — I specialize in simplifying complexity: information architecture, design systems, and UX strategy for platforms where the underlying logic is genuinely hard (multi-step workflows, technical data, AI-driven features).

I work across the full process — research, IA, UI, and design systems — and I'm equally comfortable building a product from the ground up, working on a scoped project (redesigning a flow, auditing a product, building a design system from zero), or embedded with your team as an interim/fractional designer.

This is the kind of problem I've been brought in to solve throughout my career: a product that has outgrown its current UX and needs someone who can hold both the strategic view and the pixel-level execution — without a long ramp-up. I'm now bringing that same approach to freelance and interim work. Before moving into product design, I actually ran my own freelance practice for several years — designing brand identities, end-to-end websites, and design systems — so owning a project independently, from concept to delivery, isn't new to me.

Currently available for project-based work, part-time consulting, and longer-term interim missions. Fluent in Figma, and I integrate AI tools (Claude, ChatGPT) directly into my design workflow to move faster without cutting corners.
  • English

    Fluent

  • Bulgarian

    Native or bilingual

Can work on-site
Sofia (up to 50km)

Experience

  • Stealth
    Lead Product Designer
    DIGITAL AND IT
    January 2023 - January 2026 (3 years)
    Sofia, Bulgaria
    Owned end-to-end UX across the customer console and internal ops platforms for an AI cloud infrastructure product, from discovery through delivery and iteration.

    Defined the onboarding strategy and shipped a Next Best Action (NBA) framework that improved both activation and setup completion for new users, and ongoing engagement for active users — partnering with PM and Engineering leads on roadmap prioritization, scalable UX patterns, and delivery quality across core workflows.

    Reduced weekly ops task completion time by ~35% by simplifying critical flows, validated through usability testing and telemetry.
    User Experience Design UX Strategy Information Architecture User Research User Testing
  • VMware
    Senior Product Designer
    DIGITAL AND IT
    January 2022 - January 2023 (1 year)
    Sofia, Bulgaria
    Designed internal enterprise platforms used by 1,000+ users across Sales, Architecture, and Operations, including automation workflows that helped Solution Architects assess deal compliance and risk levels faster.

    Simplified configuration flows and navigation patterns to reduce friction and support faster decision-making, reducing configuration errors by ~15% (validated via Adobe Analytics and targeted usability research).
    User Research User Experience Design Information Architecture User Interface Design
  • Documaster
    Product Designer
    DIGITAL AND IT
    January 2017 - January 2022 (5 years)
    Sofia, Bulgaria
    Led UX evaluation and redesign for a Norwegian government-sector platform, reducing task completion time by ~28% (analytics-validated) and defining the roadmap for the redesign.

    Shipped a greenfield enterprise SaaS product for records management and archiving from 0 to 1, piloted with clients including Stokke and Knutsen OAS Shipping.

    Built a component-based design system and UI library adopted across all product areas, improving consistency and cutting UI rework. Operated within the Product triad (Product Owner, Engineering Lead, UX), shaping product vision and delivery standards from concept to launch.
    User Experience Design Product design User Interface Design User Research

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Education

  • PhD in Design Department
    National Art Academy
    2016
    PhD in Design Department
  • Master's Dergee
    National Art Academy
    2012
    Master's Dergee

Certifications

Skill set

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