Freelancer profile translated to English.
Back to original languageAbout Désiré
With over 20 years of experience in project and consulting, primarily focused on CRM for a variety of clients across different industries and sizes (Retail-Beauty, Insurance, Telecom, Pharma, Construction, SMEs, Multinationals...), I have extensive experience in global project management, including direct responsibility for functional aspects and client communication (IT departments and business units).
Possessing a strong knowledge and experience of agile methodologies (Scrum and SAFe certifications) and traditional methodologies (PMP and PRINCE2 certifications) for project management, I also have a very good knowledge and experience of the Salesforce ecosystem (Admin, Marketing Cloud, Data 360, Agent Cloud certifications).
I stand out for my excellent understanding of organizations, roles, and business challenges, my ability to communicate with both business and technical teams, and my strong commitment to project success and client satisfaction.
English
Fluent
Spanish
Conversational
German
Conversational
French
Native or bilingual
Can work on-site
Paris (up to 50km), Orléans (up to 0km), Lille (up to 0km), Lyon (up to 0km), Bordeaux (up to 0km)
Experience
- VERISUREAMOA ConsultantPUBLIC SAFETYDecember 2024 - April 2025 (4 months)Antony, France- Coordination of the project between the Marketing Acquisition teams and the agency in charge of the website redesign.- IT impact studies for developments related to the redesign project: choice of marketing automation tool, lead nurturing, online booking.Environments: Drupal, Hubspot Marketing Hub
- SEPHORA CollectionsIT Project Manager for Support and Development ActivitiesFASHION AND COSMETICSDecember 2023 - July 2024 (7 months)Neuilly-sur-Seine, France- Implementation of dashboards on ServiceNow for incident and service request tracking.- Refinement of the backlog of requests and incidents for better service level monitoring.- Definition and writing of support procedures (Onboarding, Offboarding, Application Maintenance...).- Coordination of various developments (on ERP, BI, DAM, ITSM).- Management of a tender for the implementation of a quality document management system.Environments: ServiceNow, Jira, SAP, ITSM
- Groupe ADP (Aéroports de Paris)IT Integration ConsultantTRANSPORTATIONDecember 2022 - October 2023 (10 months)Orly, France- Participation in workshops to define data flows with the Comarch Loyalty Management solution.- Specifications for data interfaces (Cash registers, Marketplace, website, CRM...).- Implementation of loyalty and promotion programs in the Comarch Loyalty Management solution.- Definition of the technical testing strategy and writing of test scenarios.Environments: Comarch Loyalty Management, SQL Server, Azure DF
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Education
- General EngineerEcole Centrale de Lille2001
- Master of Business Administration - MBAIAE de Paris2011
Certifications
- Leading SAFe Course (4.5)Scaled Agile2018
- PMP (Project Management Professional)PMI (Project Management Institute)2015