DBFreelancer profile translated to English.
Back to original languageAbout Desire
My name is Désiré, I am 40 years old and I have been a customer success manager for nearly 10 years.
I support SMEs, mid-cap companies, and international groups in their commercial, marketing, and digital strategy development.
With a degree in 2 Master's degrees in digital marketing, I have been working in IT for 10 years and have developed real expertise in managing key accounts and their growth.
Having been an SEO/SEA expert and a digital strategy consultant, I am now focusing on AI and applications in BPM/BPA/DMS software and process mining.
My current mission as Customer Success Manager EMEA involves managing a portfolio of nearly €3 million in sectors such as banking, insurance, higher education, logistics, manufactured goods, and state institutions.
I am looking to bring my experience, my taste for challenges, my listening skills, and my rigor to new engaging and committed missions.
French
Native or bilingual
German
Conversational
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- ProcessMaker IncCustomer Success Manager EMEAJune 2024 - Today (2 years)• Portfolio management & development (30 clients, 10 key accounts, portfolio revenue €3M)• Team management (8 project managers in India, Bolivia, US, Netherlands)• Commercial development & monitoring (Identification of growth opportunities, prospecting, client discovery, negotiations, contracting, invoicing)
- Processmaker Consulting,Customer Relationship Manager & Sales Manager (EMEA)August 2020 - May 2024 (3 years and 9 months)Strasbourg, France• Portfolio management & development (25 clients, 10 key accounts, portfolio revenue €2M)• Team management (3 project managers FRANCE, 3 sales representatives US,1 accountant INDIA, 1 marketing manager US, 1 success team manager US,1 partner program manager BOLIVIA)• Commercial development & monitoring (Identification of growth opportunities, prospecting, client discovery, negotiations, contracting, invoicing)
- Digicom Corporation,Marketing Manager & Key Account ManagerAugust 2020 - May 2024 (3 years and 9 months)Strasbourg, France• Portfolio management & development (20 clients, 2 key accounts, portfolio revenue €1.5M)• Team management (7 project managers, 20 consultants)• IT & web project management
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Education
- MASTER 2 "Digital Marketing"2016MASTER 2 "Marketing Digital"
- MASTER 2 "Marketing Strategy and Customer Relationship Management"2007MASTER 2 " Stratégie Marketing et Gestion Relation Client"