Derya Akcakaya

Acted as a and Jira administrator, providing custom Atlassian solutions for major clients across industries, including Çimsa, Hepsiburada, Türk Sınai Kalkınma Bankası, Digiturk, Borusan, and international customers such as AstraZeneca. Developed custom Jira plugins and extensions using Java, Spring Boot, and Atlassian SDK, tailoring the platform to meet client-specific requirements. Spearheaded large-scale Jira Cloud and Server migrations, including an international migration project for AstraZeneca, ensuring data integrity, zero downtime, and seamless transition. Created advanced Jira automations and integrations using Groovy (ScriptRunner), REST API, webhooks, and PowerShell scripting to enhance automation and reduce manual work. Designed and implemented custom Jira workflows, issue type schemes, permission schemes, and dashboards, optimizing Agile and ITSM processes for various clients.

Led the optimization of Jira and Confluence, transforming them into the centralized project management and Agile collaboration tools for the entire organization. Worked closely with both Product and Tech teams, ensuring that Jira workflows, dashboards, and automation aligned with business needs and development processes. Partnered one-on-one with Agile Coaches, refining Jira configurations to enhance Agile adoption across teams, supporting Scrum, Kanban, and SAFe methodologies. Played a key role in a 6-person Jira Administration team, fostering strong communication and collaboration to standardize and scale Jira usage across the company. Designed and implemented advanced Jira automation using Groovy (ScriptRunner), REST API, and webhooks, reducing manual processes and improving efficiency by 50%. Facilitated Jira migrations and system optimizations, ensuring seamless transitions, data integrity, and high system performance. Integrated Jira with critical DevOps and ITSM tools, aligning development, operations, and customer support workflows for maximum efficiency. Conducted hands-on training sessions for teams, onboarding new employees and Agile teams, improving Jira adoption and self-sufficiency. Collaborated with C-level stakeholders to implement custom dashboards and reporting tools, providing real-time insights into team velocity, sprint progress, and IT service performance. Helped make Jira the most effective tool in the company, enabling seamless cross-departmental collaboration and improving overall productivity.

Assisted in data analysis and process improvements within the research and development department. Conducted research on emerging technologies and their potential impact on business processes.