Freelancer profile translated to English.

Description

Customer relationship specialist, I support companies in the multi-channel management of their customer request flows and in improving the quality of their customer experience.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Annecy (up to 50km), Lyon (up to 20km)

Miliboo
Customer Satisfaction Manager
E-COMMERCE
November 2020 - November 2021 (1 year and 1 month)
Multi-channel customer relationship management
E-reputation management, online monitoring and crisis management
Identification and analysis of customer needs for the implementation of loyalty strategies
Monitoring of customer service performance indicators and development of appropriate action plans
Management of projects related to customer service and e-reputation
Implementation of reporting, analysis of customer feedback and implementation of improvement actions
Customer Experience Data Analysis Reporting CRM
performance direct
Customer Service Project Manager
TELECOMMUNICATIONS
January 2020 - August 2020 (8 months)
Management and development of customer portfolios (Groupe Sodiaal, groupe Fournier, Seita, In&motion, Botanic…)
Identification of opportunities for additional service sales
Customer onboarding: management of service starts and support for new clients
Project management and coordination between different stakeholders and clients
Pre-billing of clients
Team training and development of training materials
Reporting, performance indicator monitoring, and implementation of continuous improvement action plans
Management of customer satisfaction surveys, NPS monitoring for clients

CRM Customer Experience Onboarding customer relations
Ks services
Account Manager
LOGISTICS AND SUPPLY CHAIN
December 2017 - October 2019 (1 year and 10 months)
Paris, France
Customer relationship management (Framatome, Caceis, Whirlpool, Sanofi, Suez,…)
Management and operational monitoring of services at client sites
Management (Receptionists, executive assistants, general service agents...)
Deployment and monitoring of action plans
Reporting and KPI monitoring

CRM Customer Experience Team Management Project Management

Check out Deraco's experience

Be the first to recommend Deraco

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

Bachelor
ISG
2011
Gestion des entreprise spécialité Finances & comptabilité

Other

Deraco Faty

Customer Relationship Management / Customer Review Moderation

About Deraco

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Skill set (24)

Categories