Freelancer profile translated to English.
Back to original languageAbout Dennis
Well-founded knowledge in the strategic and operational creation of processes within IT organizations.
In-depth experience as a Project Manager in various projects over the last 10 years with and without personnel responsibility.
Confident demeanor towards management, CIOs, CFOs, and key customer stakeholders.
Strong customer and service orientation.
Pragmatic approach to problem-solving, thinking, and action.
German
Native or bilingual
English
Fluent
Can work on-site
Stuttgart (up to 50km), Frankfurt am Main (up to 100km), München (up to 100km), Hamburg (up to 100km), Köln (up to 100km)
Experience
- STADA GmbH & STADAPHARM GmbHGlobal Project ManagerMEDICALJanuary 2020 - Today (6 years and 5 months)Bad Vilbel, GermanyAnalysis of existing IT Service Management processes.Consolidation and optimization of ITSM processes across various IT organizations, globally.General project management activities such as project plan, stakeholder management, steering the project team.Development of an implementation concept for adapting and implementing the processes in ServiceNow.
- Mitsubishi Polyester Film GmbHProcess Consultant / Project ManagerMECHANICAL ENGINEERINGJanuary 2020 - June 2020 (5 months)Wiesbaden, GermanyCreation of new ITSM processes in the areas of: Supplier Management & Release Management.Recording the current state of existing IT services for the "internal" customer.Creation of an IT service catalog.
- Hyundai Motor Deutschland GmbHSoftware ConsultantAUTOMOBILENovember 2019 - March 2020 (5 months)Offenbach am Main, GermanyGoal:Hyundai Germany and Europe were looking for a new time tracking system. I supported the selection process of the right software provider and developed the requirements for the manufacturer together with Hyundai.Area of Responsibility:Requirements catalog, manufacturer selection, workshops, schedule coordination, project status, project management, stakeholder management (HR Manager, Works Council).Methods Used:Prince2Technologies Used:MS Teams, Office 365, Confluence
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Education
- Audio EngineerSAE Institute2006
- Clerk for Office Communication - IHKCOMPRiS GmbH2011
Certifications
- PRINCE2® Foundation Certificate in Project ManagementSerview - Axelos2016
- ITIL® V3 2011 Foundation Certificate in Service ManagementSerview - Axelos2016