Freelancer profile translated to English.

Description

What I will take care of for you?

Many small businesses lose hours every week on tasks that fall by the wayside in daily operations: the website isn't up-to-date, the inbox is overflowing, the customer database is unsorted, chat inquiries wait too long for a response. I take care of exactly these tasks, reliably and completely remotely.

My Services

WordPress Maintenance: Your website stays up-to-date, secure, and operational. Updates, content, small adjustments, plugin maintenance.
E-Mail Support: Your inbox stays organized, your customers get quick answers. Responses according to your specifications, sorting, prioritization.
Chat Support: Support for your live chat or written channels (e.g., Facebook, Instagram DMs)
Database and List Maintenance: Sorting customer data, cleaning duplicates, organizing Excel/Notion/CRM.
General Digital Organization: Structuring file storage, documenting workflows.

Why me?

For over six years, I have handled customer inquiries, organized inventory, and coordinated processes at Smyths Toys. I bring this exact mix of diligence, patience in customer contact, and operational overview to my digital work today, complemented by my ongoing IT further education.

How we work together

I work exclusively in writing and remotely, ideally via email, Slack, Teams, or a shared project tool. Phone calls and video calls are not part of my service. This keeps costs low and enables clear, documented processes for both sides.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

WBS TRAINING AG
Trainee IT Specialist for System Integration (IHK)
December 2025 - Today (8 months)
Professional retraining as an IT Specialist for System Integration with IHK (Chamber of Industry and Commerce) certification (planned December 2027), including a six-month internship.
Modules already completed (as of May 2026):

Applications with MS Office
IT Hardware, Energy, and Technical Fundamentals
Networks and Internet Technologies (Fundamentals)
Virtualization and Operating Systems (Windows)
Service and Support, Quality Management
Information Security and Data Protection
Economic Fundamentals
Structured Software Development
Programming with Java

Further Curriculum Content:
Databases and SQL, Active Directory and Domain Services, Bash and PowerShell Scripting, HTML/CSS/PHP, Web Development with Database Connectivity, Project Management, Windows Server, Linux Server, IT Security, Backend Programming with Python, Cloud Administration.
What this means for my freelance work:
This retraining directly connects with my freelance services: I bring not only customer-oriented experience from retail but also work daily on the technical foundation for web maintenance, data management, and digital workflows. This makes my work particularly efficient for small businesses because I understand both the operational and technical sides.
WordPress (you do HTML/CSS/PHP) Data Maintenance Online Presence & Web Maintenance IT Support Databases
Smyths Toys
Senior Sales & Operations Specialist
RETAIL (SMALL BUSINESS)
October 2018 - August 2025 (6 years and 10 months)
Bochum, Germany
For over six years, I worked in various roles at one of Europe's largest retail companies in toys and consumer electronics. During this time, I built up the exact skills that I now use as a freelancer for web maintenance, support, and back office.
My Core Responsibilities:

Customer service and consultation, both in person and for complex complaints and issues
Written and verbal communication with customers, colleagues, and suppliers
Data maintenance and inventory management: assortment lists, stock levels, goods received
Cashier operations and payment management
Administrative back office tasks: organizing processes, shift coordination, documentation
Extended management responsibility as MAEK (Employee with Extended Competencies), including deputy function

What I bring from this experience:
Structured work even under pressure, confident communication with diverse people, reliability in organizing complex processes, and the ability to coordinate multiple tasks simultaneously. I bring this exact mix of diligence, customer focus, and operational overview to my freelance work today.
Customer Support E-Mail Management Data Maintenance Administrative Support Backoffice