Freelancer profile translated to English.
Back to original languageAbout Denise
I set up and maintain digital office and IT infrastructure for European B2B SMEs. Before becoming self-employed in January 2026, I was an Office Manager for almost three years at a South German craft business with a full range of responsibilities: IT support, finance, personnel, customer service, process design. Before that, 8+ years in internal sales and the financial services sector. I know office life firsthand, not just from the admin corner, and know what an inbox really looks like on a Friday at 4 PM.
I handle: Microsoft 365 setup (Teams, SharePoint, OneDrive, Outlook), Power Automate workflows for recurring tasks, user management and permissions, templates and forms that actually work in everyday life, as well as remote IT support for technical problems.
Process in 3 steps: free 30-minute initial consultation to assess your situation, written offer with clear services and timeframe, then fully remote setup, configuration, and testing. No on-site appointments, no jargon, in German or English.
German
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- SmartOfficeSmart Office – Digital Office & IT ServicesJanuary 2026 - Today (7 months)• ▪ Microsoft 365 Business Integration & Administration: Microsoft Teams, SharePoint, OneDrive, Exchange, Outlook - Power Automate - Workflow Automation - Microsoft Admin Center - User Management & License Assignment• ▪ Digital Process Automation: Technical setup and implementation of workflows in Power Automate, Exchange, OneDrive & SharePoint and Microsoft 365 - Task forwarding - automatic notifications - approval processes• ▪ Templates & Templates: Document templates in Word and PowerPoint - Email signatures in Outlook - Form templates in Microsoft Forms - List and database templates in SharePoint and Excel• ▪ Digital Office Management & Administrative System Administration: Configuration and operation of document management systems - digital planning tools - calendar and collaboration systems• ▪ User Account Management & Access Control: Account setup - password management - permission configuration - access control for internal systems• ▪ Remote IT Support: Remote maintenance - troubleshooting - software installation - system configuration and technical support• ▪ Remote Device Setup: Remote installation and configuration of computers and office equipment - software installation - system optimization - printer setup and peripheral device configuration• ▪ Technical Maintenance & System Optimization: Regular updates• - Performance optimization - troubleshooting and preventive maintenance to minimize downtime
- Rasp & Wurm Heizung Sanitär GbROffice ManagerMarch 2023 - December 2025 (2 years and 9 months)• ▪ IT support and setup of workstations• ▪ Creation / design of templates• ▪ Development and optimization of internal work processes• ▪ Introduction of new workflows and work strategies in the company• ▪ Analysis of weaknesses and development of efficient solutions• ▪ Active participation in the company's further development• ▪ Office management and administrative organization of the entire office routine• ▪ Creation of outgoing invoices, dunning process and monitoring of open items• ▪ Financial management and liquidity overview• ▪ Control of incoming invoices and cost centers• ▪ Preparatory accounting and close cooperation with the tax advisor• ▪ Cash management and document management (digital & physical)• ▪ Payroll accounting• ▪ Personnel management, maintenance of personnel files and employment contracts• ▪ Customer support
- EFS Euro Finanz Service Vermittlungs AGInsurance Clerk (IHK) / Business Consultant / OfficeDecember 2017 - July 2023 (5 years and 7 months)• ▪ Freelance consulting for private and business clients• ▪ Analysis of insurance and financial situations• ▪ Development of individual solutions for clients• ▪ Advice on provision, security and financial planning• ▪ Customer acquisition and long-term customer support• ▪ Office activities• ▪ Accounting
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