Freelancer profile translated to English.

Description

Senior IT Production / RUN / Service Delivery Manager Consultant – 20 years of experience in critical production environments.

I support IT organizations in ensuring service continuity, securing production environments, and operational management of IT services (RUN / BUILD).

I intervene in major incident management, change management, ITIL piloting (Incident / Problem / Change Management), and multi-stakeholder team coordination.

Results and service quality oriented, I contribute to the continuous improvement of IT processes, the reduction of service interruptions, and end-user satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Orléans (up to 50km), Paris (up to 50km), Tours (up to 50km), Blois (up to 50km), Massy (up to 50km)

Harmonie Mutuelle
IT Production Project Manager
BANKING AND INSURANCE
April 2025 - May 2026 (1 year and 1 month)
Saint-Pierre-des-Corps, France
Context: Multi-project management, including a critical project for the technical architecture overhaul and version upgrade of the MAEA application (contribution collection management).

Validation of change compliance for applications within the assigned scope.
Coordination of project contributors (DBAs, architects, operations, application base, etc.).
Planning and tracking of actions: VM creation, DB migration, F5 configuration, port opening, operability, etc.
Deployment management: development, coordination of the schedule.
Weekly reporting on project progress: milestones, alerts, risks, remaining tasks.
Measurable Result: Controlled production deployments in terms of deadlines, impact, monitoring, and communication, ensuring reliable and secure deployments.

Technical Environment: Jira, Centreon, Excel, Easyvista, automator, Windows, Linux, Wildfly.
Easyvista Reporting Cross-functional Coordination Facilitator Digital Project Manager
Groupe LSDH
Operations Consultant
AGRICULTURE
July 2023 - March 2025 (1 year and 8 months)
Orléans, France
Definition of an operations improvement roadmap (change, problem, access management, batch industrialization, supervision improvement, etc.).
Implementation of change and problem management.
CAB and problem follow-up committee steering.
Study of implementing a scheduler for batches.
Proposal for structuring an operations team.
Definition of usage and access rights for different environments.

Measurable Results: Improved visibility of impacts related to changes, reduction in the number of incidents, and improved application availability.
Industrialization IT Operations ITIL Processes KPI Change Management
Willis Towers Watson
Change Manager
BANKING AND INSURANCE
January 2023 - June 2023 (5 months)
Orléans, France
Context: Due to temporary HR issues, the client wishes to strengthen its change manager team.
Identification of business and infrastructure change requests for the CAB.
Verification of change completeness.
Approval of changes during the CAB.
Steering of the weekly CAB.

ITSM Tool: ServiceNow
Reporting & Analysis ServiceNow ITSM CAB Cross-functional Coordination Change Management