Freelancer profile translated to English.
Back to original languageAbout Delphine
Sales & Customer Relations Trainer, I support your teams and learners to sell better, gain confidence, and create a true customer experience.
Former Sales Manager at Chérie FM and then Tonic Radio, I trained and coached sales teams (prospecting, argumentation, appointment setting, closing, loyalty).
➡️ Result: 100% field-tested methods, immediately applicable, with measurable results.
I specialize in:
• Sales techniques & argumentation
• Customer relations & communication
• Professional posture
• Merchandising & product display
• Organization & personal effectiveness
🎤 Pedagogy: active, dynamic, participatory with lots of laughter and good humor! 😀
📌 Objective: confident, motivated, and high-performing teams.💪
⚡ Tone: concrete, simple, effective. No fluff. Real, immediately applicable stuff!
French
Native or bilingual
English
Conversational
Can work on-site
Lyon (up to 50km)
Experience
- Ecole OBSRemote Sales and Business TrainerJanuary 2025 - Today (1 year and 7 months)• Evaluating learner progress and achievements, implementing corrective actions within ongoing training assessments.• Developing training programs and designing training modules.• Creating educational materials to guide participants throughout the training.• Applying differentiated pedagogy based on learning profiles.
- EducatelSales of Training and CoachingJanuary 2024 - December 2024 (11 months)• Contacting qualified prospects to present training programs.• Identifying needs and proposing suitable offers.• Rigorous follow-up of prospects and potential client re-engagement.• Closing sales and achieving set objectives.• Evaluating tele-advisors and implementing personalized follow-up.• Listening to calls for analysis and debriefing.• Measuring knowledge through quizzes and supporting advisor progress.• Creating and leading group sessions to improve sales pitches, tool usage, and procedures.
- Tonic RadioSales Manager – Head of SalesJanuary 2012 - December 2023 (11 years and 11 months)• Responsible for developing the radio's image and reputation (creating a new frequency) then responsible for its commercial development.• Defining the prospecting plan and implementing CRM software.• Developing sales pitches and negotiating with advertisers.• Negotiating various contracts and prices with a 5-year commercial development perspective.• Recruiting, training, and managing a team of 5 sales representatives.• Managing social media and partnerships.• Organizing events (concerts, client evenings, various events).• Training and upskilling sales representatives (argumentation, pitch, objection handling, closing).• Implementing educational materials and role-playing games to train teams.• Field coaching: supporting prospecting, client meetings, follow-ups, and negotiation.
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Education
- Certified Social Media Training2022Formation Certifiante en Réseaux Sociaux
- BTS Tourism Option Reception and Animation1997BTS Tourisme Option Accueil Animation