Delphine Pihl

Ensures the proper management and operation of the agency, responsible for business development, analysis of performance indicators (KPIs) and taking measures to optimize results, achieving objectives set by Management. Mastery of agency work (screening, onboarding, scheduling, replacements, coaching, recovery of unpaid vouchers, ...). Establishment of a relationship of trust with various internal and external stakeholders. Monitoring and control of the proper application of agency procedures. Dispute monitoring. Liaison between the agency and headquarters. Promotion of the company through word-of-mouth among home helpers and clients. Passed FEDERGON Social Legislation Service Vouchers exam in November 2021 with a 91% success rate. Knowledge of the regional market.

Ensures the proper management and operation of the agency, responsible for business development, analysis of performance indicators (KPIs) and taking measures to optimize results, achieving objectives set by Management. Mastery of agency work (screening, onboarding, scheduling, replacements, coaching, recovery of unpaid vouchers, ...). Establishment of a relationship of trust with various internal and external stakeholders. Monitoring and control of the proper application of agency procedures. Coaching and motivation of home helpers. Dispute monitoring. Liaison between the agency and headquarters. Promotion of the company through word-of-mouth among home helpers and clients. Participation in commercial activities. Passed FEDERGON Social Legislation Service Vouchers exam in November 2021 with a 91% success rate. Knowledge of the regional market.

Encoding payroll elements for over 550 employees, drafting contracts, amendments, hiring declarations, posting recruitment offers, encoding employees in the payroll and time & activity software, accident declarations, work-related accidents, booking train tickets for apprenticeship contracts, mandatory mutual insurance affiliation, disciplinary procedures, end-of-contract documents (final settlement, issuing work certificates, ...)