About Delphine
French
Native or bilingual
Experience
- Hans & AssociésIT Support TechnicianMay 2024 - Today (2 years and 3 months)- Incident management via ticketing system and remote user support (hotline)- Creation, activation, and management of access for new users
- DIRECTION INTERREGIONALE DES SERVICES PENITENTIAIRES EST-STRASBOURGIntern in Professional TrainingFebruary 2023 - April 2023 (1 month)Strasbourg, FranceProfessional internship from February 27 to April 8, 2023- Commissioning of PCs and laptops for new employees.- User support in setting up their workstations- System and network administration (network cabling, PowerShell scripting, Active Directory)
- EPLEFPA Les Sillons de Haute AlsaceIT TechnicianOctober 2023 - November 2023 (1 month)Wintzenheim, FranceFixed-term contract from October 16 to November 3, 2023- User support on-site or by email- Migration of GLPI to a higher version
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Education
- Bachelor Cybersecurity and Cloud Administrator, Network and Systems AdministratorDoranco Ecole Sup' des Tech Créatives2024Bachelor Administrateur Cybersécurité et Cloud, Administration de / administrateur réseaux et systèmes
- BTS IT Services for OrganizationsLycée Camille Sée, Colmar2023BTS Services Informatiques aux Organisations, option A : solutions d'infrastructure, systèmes et réseaux