Delphine Lejard

✔ Support for leaders and managers in optimizing their organization and internal communication. ✔ Structuring and clarifying roles and processes to improve collective performance. ✔ Facilitation of intergenerational and multicultural communication to strengthen collective intelligence. ✔ Implementation of collaborative management strategies adapted to new work realities. ✔ Resolution of internal tensions and management of transformations to streamline team dynamics. ✔ Design and deployment of projects promoting QWL and applied CSR approach.

✔ Creation, structuring, and development of the project: drafting specifications, defining the vision, and establishing a collaborative organizational framework. ✔ Implementation of cooperative governance based on collective and emotional intelligence, involving 180 members. ✔ Development and management of a network of partners and service providers, structuring collaborations to ensure project sustainability. ✔ Communication & member engagement strategy: creation of visual identity, communication materials, social media management, and event organization. ✔ Facilitation and coordination of working groups: managing interactions and collective processes for fluid and efficient organization. ✔ Deployment of collaborative leadership and change management practices promoting co-construction and cooperation among members. ✔ Integration of a human and sustainable approach (QWL & social impact) to create an inclusive and collaborative work environment.

- Sales and purchasing administration

- Backup for sales administration manager

- Supplier & customer management: drafting/negotiating price quotes, order entry, tracking shipping schedules, prospecting

- Drafting methods and processes, meeting summaries

- Continuous improvement project management

- Logistics: import/export tracking, cost calculation, and transport mode selection

- Accounting: payment reminders, invoicing

- Quality: processing and tracking supplier/customer complaints, decision-making/solutions