Freelancer profile translated to English.

Description

CRM expert for 8 years (Hubspot, Brevo, Batch, Emarsys, Sendethic...).

My mission?

To improve every aspect of your customer relationship, so that your customers feel valued, engaged, and loyal in the long term.

You need me if...

✔️ Your customer database management is not optimal, you want to develop true customer segmentation,

✔️ You have not yet developed the key touchpoints of the customer lifecycle,

✔️ You are wasting time and want to save it by automating what already works,

✔️ You want to communicate less but better with your customers,

✔️ You want to streamline your actions and implement "quick wins",

✔️ You want to improve average order value and purchase frequency,

✔️ You want to increase customer retention and satisfaction,

✔️ You don't know where to start, there is data available but no time to analyze it and implement a solid strategy.

How is this possible?Through these tasks...

👉 Analyze your customer data

👉 Define segmentation plans

👉 Address your priority targets

👉 Implement CRM journeys and relationship campaigns

👉 Advise you on the overall design of CRM content

👉 Ensure interface with your technical stakeholders

👉 Measure the performance of actions taken

🤝 Companies that have trusted me : My Best Life, Une Petite Mousse (UPM), Novalturel, Dualsun, Onatera, Ocus, Marcel, Lact, Job2BeDone, Karos, Edebex, LVMH...

Does my profile fit you?

1. I will share a strategic questionnaire 📝 with you to ensure I have fully understood your request,

2. We will meet to discuss your needs,

3. A CRM audit can be carried out at the very beginning to have a clear and precise roadmap for our future collaboration.

Looking forward to connecting,

Delphine.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Italian
Basic
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Tours (up to 15km), Poitiers (up to 10km), Orléans (up to 10km), Angers (up to 10km)

DualSun
On Malt
Brevo Newsletter Template Creation
September 2023 - September 2023 (1 month)
Tours, France
Following a needs assessment, creation of a Master Template with a hundred blocks in Brevo to facilitate the creation and management of newsletters thereafter. Deliverability report provided, asset pack containing the graphic elements created in adapted resolution and optimized weight, advice for improving deliverability.
Sendinblue
Novalturel
CRM Expertise on Brevo and Hubspot (for e-commerce)
HEALTH AND WELLNESS
June 2023 - Today (3 years and 1 month)
- Assessment of the existing situation
Implementation of the HUBSPOT CRM to track interactions with prescribers (doctors, nutritionists, naturopaths, etc.).
- Implementation of the CRM on BREVO
- Management and optimization of lists, transactional emails, and automations on BREVO
Onatera
Operational CRM and Customer Journey Management
HEALTH AND WELLNESS
March 2022 - June 2022 (3 months)
Aix-en-Provence, France
- Preparation and routing of tactical emailing campaigns
- Input on the final stage of the Emarsys > Splio tool migration
- Advice on strategic topics (customer journeys / email reporting)
Email marketing Email Design Responsive design Emarsys Splio CRM marketing automation

Check out Delphine's experience

Jean-Marc

NOVALTUREL

Reviewed on 6/28/2023

Very good results with precise communication.

Marion

Onatera

Reviewed on 10/11/2021

I called on Delphine during the summer to strengthen the CRM team. Her responsiveness, professionalism, and tool management experience were of great help! Proactive and very pleasant, Delphine was appreciated by the entire team. I recommend her without hesitation.

Show all 7 reviews