Delphine Champagne

20 years of experience in physical retail. I help shops, brands, and merchant associations to sell better, integrate their teams, and gain visibility. Available remotely, quickly operational.

Retail is in my DNA.

Daughter of artisans, trainer at Decathlon, store manager for 20 years, including 7 years leading the Nature & Discoveries store in Neuchâtel with a turnover of > 2 million and a team of 12 people.

Since 2025, I have chosen independence to put this expertise directly at the service of the retail businesses that need it: independent shops, point-of-sale managers, merchant associations.

I am not a consultant from a firm. I come from the field.

What I do concretely:

→ Train sales teams in customer reception and loyalty

→ Structure the integration of a first employee (processes, job descriptions, follow-up)

→ Optimize the sales space and customer journey (visual merchandising)

→ Improve the digital visibility of a business (Google Business Profile, social networks) with authentic and coherent content.

→ Support a retailer on a specific issue, over time

Everything can be done remotely via videoconference, with structured deliverables, and asynchronous follow-up if needed.