Freelancer profile translated to English.
Back to original languageAbout Delphine
A brilliant and talented individual with over eight and a half years of experience in the offshore corporate sector. I have developed strong expertise in internal audit, accounting, and human resource management, having worked with leading multinational corporations and received several awards for leadership and performance. Over the past year, I was promoted to Human Resources Manager, where I lead recruitment efforts, conduct interviews, and manage payroll operations. I also continue to oversee financial reporting, audits, and internal controls, ensuring accuracy and compliance in all processes. My proficiency in various accounting and HR software, combined with a proven ability to lead teams and mentor junior staff, has enabled me to consistently deliver effective, accurate, and value-driven results. Fluent in multiple languages, I bring excellent communication skills and cultural adaptability to any team. I am confident that my background and commitment would make me a valuable asset to your organization.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- D&G Associates LLPHuman Resources AssistantBANKING AND INSURANCEJanuary 2024 - Today (2 years and 5 months)Paris, France1.Recruitment and Talent Management: Lead the recruitment process by identifying talentrequirements specific to audit, accounting, and tax professionals. Develop job descriptions thataccurately reflect the competencies needed for these technical roles. Ensure a smoothonboarding process, including training on compliance, industry standards, and companypolicies.2.Conflict Resolution: Address employee concerns and mediate conflicts in a professionalmanner, especially when issues arise related to the high-pressure nature of audit and taxdeadlines. Develop initiatives to keep employees engaged, focusing on their career growth anddevelopment.3.Performance Management: Appraisals- Conduct regular performance reviews and providefeedback to help employees meet their targets, often tied to project-based deliverables.4.Training and Development: Ensure employees receive relevant trainings also Organizetraining programs that enhance both technical skills (e.g., software, data analysis) and softskills (e.g., client communication).5. Ensure the company complies with Mauritian labour laws, including contracts, workinghours, and conditions of employment.6.Workplace Policies: Develop and update policies related to leave, benefits, work-from-homearrangements, and code of conduct to reflect both local legislation and industry standards.7.Oversee payroll, ensuring accuracy in tax calculations and benefits such as medical insuranceand pensions.8.Promote work-life balance-Implement occupational health and safety practices, particularlywith office ergonomics and mental health programs to reduce burnout.9. Plan workforce needs in line with business growth, ensuring that the company has the rightmix of auditors, accountants, and tax consultants.10. Identify and nurture future leaders within the organization to ensure continuity in key roles.11.Utilize HR software for efficient management
- CANON incAfter-Sales ServiceRETAIL (SMALL BUSINESS)April 2023 - January 2024 (9 months)Customer Request Management: Receive and document customer requests regarding technical issues, repairs, or maintenance for Canon copiers. Log requests in SAP for call management tracking.Service Quotation: Generate a service quotation for repairs (Direct Purchase / Rental / Misuse) including labor, spare parts, or additional fees. Communicate the quotation to the client for approval. Approve the purchase order, process the invoice, and schedule the intervention.Quality control / Customer Follow up: Conduct quality checks on completed repairs to ensure customer satisfaction and continuous improvement. Collecting feedback from each client post-service individually after an intervention and address any additional issues discovered during the service.▪ Documentation and Reporting: Maintain detailed records of all service activities, including customer interactions and technician reports. Generate periodic reports on service performance and customer feedback▪ Back up creation - creating my back up (assistant). Closely monitoring all works she was doing and giving constant assistance and follow-up
- Gpo LTD- Global Process Outsourcing LTDAccounting AnalystBANKING AND INSURANCEJanuary 2017 - February 2023 (6 years and 1 month)Paris, FranceAppropriate time management - Consistently exceeds allocation - even invests time in numerous analytical reports previously done by the supervisor, including pivot tables, vertical lookups, and concatenations.▪ Covers all aspects of the dashboard positively - evaluation made by the supervisor, even received 3 distinctions and was promoted last September, and is committed to work.▪ Puts into practice all elements received during various training sessions.▪ Quality and productivity maintained at all costs and all deadlines met.▪ Good QC reviewer (0% internal or external errors received in the last 3 years).▪ Good mindset.▪ Fully autonomous.
Recommendations
Be the first to recommend Delphine
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Banking Operations and Management (MQA Approved)Knowledge of the Art Limited2014