Delaunay Clémence

Freelance administrative assistant with a strong background in both corporate and independent settings, I support professionals in managing their administrative tasks and customer relations remotely.

I worked in the training sector, where I managed all apprenticeship and professionalization contracts, as well as the related billing.

As an independent, I also manage my administrative tasks as a real estate agent, which allows me to be autonomous, organized, and rigorous.

I also have experience as a remote sales advisor, with complete management of client files by phone, email, and chat via website.

I am comfortable with customer relations, follow-up of requests, and remote problem-solving.

Versatile and responsive, I easily adapt to my clients' tools and processes, and I primarily offer one-off missions, for administrative support or customer service.

Do not hesitate to contact me for more information.

➡️Administrative Management

• Management and follow-up of administrative files

• Drafting and management of administrative documents

• Data entry and update

• Organization and filing of documents

• Professional email management

➡️Professional Training

• Management of apprenticeship contracts

• Management of professionalization contracts

• Administrative follow-up of learner files

• Management and follow-up of contract billing

➡️Customer Support & Remote Customer Relations

• Responding to customers via chat, email, and phone

• Website customer support management

• Follow-up of requests and complaints

• Remote customer advice and support

Do not hesitate to contact me for more information.