Déborah V.

I offer my services as a freelance specialist in customer relationship management.

✅ My hair consulting business:

I am an expert in supporting people with textured hair (wavy, curly, coily, kinky, relaxed). I create personalized, educational, and accessible routines to help each client better understand and care for their natural hair. I also write informative, educational, or marketing content tailored to this audience.

✅ Customer service:

With excellent writing skills and genuine empathy, I handle your interactions with your clients:

– Responses to messages, emails, reviews, or complaints

– Professional, caring tone, consistent with your brand image

– Customer satisfaction and loyalty

✅ Writing & Support:

– Drafting standard and personalized responses

– FAQs, user guides, newsletters

– Adapting communication to the target audience (B2C / cosmetics / wellness)

📍 Primarily available remotely, responsive and organized, I am attentive to your needs for one-off or recurring missions.