Freelancer profile translated to English.

Description

🚀 Digital & CRM Project Manager, I support premium and international brands such as Christian Louboutin, Patek Philippe, and Visa in managing high-stakes digital projects, combining UX, CRM, digital marketing, and IT transformation.

I design, develop, and deploy tailor-made digital solutions (mobile apps, business tools, omnichannel services, etc.) with a user-centric approach, focusing on operational efficiency and value creation.

🎯 Dual Expertise:

– Digital Project Management: scoping, functional specifications, IT/business/design coordination, development monitoring, change management.

– CRM & Clienteling: relationship strategy, segmentation, targeted campaigns, CRM tools, VIP programs, customer experience improvement.

🔧 Methods & Management: agile and V-cycle management, roadmap, backlog, user workshops, budget management, KPI monitoring.

Active monitoring of digital, UX, and CRM trends to fuel innovation and continuous improvement.

💼 I work in environments where excellence, cross-functional coordination, and business understanding are essential.

Curious, rigorous, and results-oriented, I am open to ambitious missions where I can generate a concrete impact.

Let's talk about your projects.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Italian
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Patek Philippe
Digital Project Manager
November 2024 - Today (1 year and 7 months)
– Supporting premium brands in managing strategic digital projects (UX, business tools, omnichannel services, customer experience).
– Cross-functional management between business, IT, and design teams, using agile methodology.
– Functional design, development coordination, testing, change management support.
– Performance monitoring and optimization recommendations.
→ Projects carried out as part of a partnership with a specialized digital agency.
Visa
Digital Project Manager
November 2024 - Today (1 year and 7 months)
– Supporting premium brands in managing strategic digital projects (UX, business tools, omnichannel services, customer experience).
– Cross-functional management between business, IT, and design teams, using agile methodology.
– Functional design, development coordination, testing, change management support.
– Performance monitoring and optimization recommendations.
→ Projects carried out as part of a partnership with a specialized digital agency.
Christian Louboutin
CRM & Clienteling Project Specialist
LUXURY GOODS
June 2023 - October 2024 (1 year and 4 months)
Paris, France
– Managing global CRM and clienteling projects with a focus on digital transformation, customer experience optimization, and retail performance.
– Deploying a mobile application in several regions (functional design, IT management, UAT, go-live, continuous evolution).
– Managing the clienteling roadmap: coordination with regional teams (Europe, Asia, US), CRM, Retail, IT, and technology partners.
– Implementing a global VIP (Very Important Clients) program: segmentation, engagement, personalized experiences, and performance tracking.
– Implementing and managing omnichannel tools (appointment booking, e-reservation, digital invoice, NPS, etc.).
– Developing global clienteling action plans, aligned with business objectives and field insights.

→ Cross-functional experience combining project management, CRM expertise, product culture, and a 360° customer vision, in a demanding international environment.