Freelancer profile translated to English.

Description

Hello, my name is Deborah, and I offer my services, my freelance experience in customer administration for private clients as well as for companies and seniors.

With several years of experience in various fields (reception, customer calls, insurance contact, appointment scheduling, various correspondence...), my versatility allows me to handle different cases according to needs.

My services include quality and discretion.

Do not hesitate to contact me to discuss your project and see how I can support you and accompany you throughout our collaboration.

Looking forward to collaborating with you soon.

Sincerely, Deborah

Industry field of expertise

Languages

French
Native or bilingual
suisse allemand
Native or bilingual
Italian
Native or bilingual
English
Conversational
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Rado Watch Co.Ltd
Customer Service Administration Assistant
January 2023 - Today (3 years and 5 months)
2543 Lengnau, Switzerland
Customer assistance by phone, at the counter, and in writing. Drafting quotes in partnership with the repair workshop. Validation of repairs for work commencement. Issuing invoices and shipping packages (Switzerland - International). Opening and closing the cash register, managing daily cash. Unpacking, entering, and photographing items requiring repair. Assisting customer service with complaints from B2B, B2C clients – International partners. Assisting technical support with advice for service partners.
Sar Recycling SA,
Administrative Assistant
June 2021 - December 2022 (1 year and 7 months)
Biel/Bienne, BE, Switzerland
Secretarial work, organizing professional appointments, managing phone calls. Implementing procedures, searching for new offices for the company. In charge of preparations for EPHJ 2021 – 2022 (hotel, remote booking). Support for management and the Bienne branch manager. Branch accounting manager, managing the branch manager's expenses. Main point of contact for logistics coordination with transporters. Quality control, safety, authenticity certificates, and transport of precious goods. Testing precious metals using measuring devices and various acids.
Independante
Homemaker
EDUCATION AND E-LEARNING
January 2018 - December 2019 (2 years)
Bienne, Switzerland
Caring for children from 6:30 AM to 6:30 PM (4-5 children). Managing various administrative tasks, monthly invoicing, contracts, time sheets. Organizing various activities with children with the Bienne Daycare Association, supervision and control by the Canton of Bern. Working jointly with the Bienne Daycare Mothers Association.