Dawid Cencelewicz

• • Development of specifications for 11 core modules including definition of product requirements and process design

• • Coordination of a 3-person development team during a 3-month concept and planning phase

• • Development of a scalable business and operating model for an automation platform including go-to-market strategy

• • Definition of product architecture, system structures, and project roadmaps for MVP development

• • Creation and structuring of NDA/developer contracts to secure intellectual property rights and shares

• • Redesign and restructuring of 5+ back office and CRM processes, reducing daily ticket volume from over 150 to under 10 cases by resolving inefficiencies and preventing recurring cases

• • Analysis and management of data across 211 projects (20 active in parallel), each with 500–2,000 customer records

• • Coordination of cross-functional projects between back office, operational units, management, and field service

• • Optimization of processing time per case from over 10 minutes to 1–2 minutes by standardizing CRM processes

• • Creation of structured analyses and strategic decision documents for management

• • Achieved commission sales of approx. €25,000 within 5 months in B2C sales (maximum: €8,000 per month)

• • Onboarding and training of new sales representatives

• • Conducting on-site needs analyses and developing individual customer solutions

• • Organization and optimization of own sales processes, including planning and performance reporting