Freelancer profile translated to English.

Description

🚀 RUN & Application Support Analyst – Available immediately for freelance

Freelancer based in Ronchin (59), I support companies and IT service companies in application management, RUN support, and complex incident resolution.

With 8 years of experience (Orange, Auchan, Tessi…), I work on your critical environments:

✔️ Log & database analysis

✔️ N2/N3 incident monitoring

✔️ Flow supervision

✔️ Clear and effective documentation

✔️ Smooth interface with business & technical teams

Mastered environments:

SQL · Salesforce · DBeaver · ServiceNow · Active Directory · Windows Server · MobaXterm · SOAP/Web Services

💡 Available immediately, remotely or on-site (Hauts-de-France).

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Ronchin (up to 20km)

ESN: Tekneum
Application RUN Manager
January 2024 - November 2024 (10 months)
Auchan, KD, Nigeria
• Context: Ensuring the integrity of data and the functioning of customer loyalty cards.
• Key missions: Ticket management (incoming + backlog), log and database analysis, DB cleanup, documentation of incident management methodologies.
• Technical environment: Salesforce, DBeaver, SOAP, DB management, Web Services.
• Team: A team of 8 people.
• Contribution: Resolution of complex issues related to loyalty cards through analytical thinking.
Gestion des tickets Analyse de données Knowledge Management
Orange
Application RUN Manager
April 2023 - November 2023 (7 months)
• Context: Verification and analysis of the integrity of software migrated to a new language.
• Key missions: Incident management (level 3 after N1/N2), DB correction, server management, licenses and access rights, log analysis, pre-production testing, creation of support requests for development teams, reporting and client communication.
• Technical environment: Teoco, Gassi, Cactus, DBeaver, MobaXterm.
• Team: 4 people.
• Contribution: Resolution of complex incidents and effective client relations.
Tessi
Supervision
May 2022 - April 2023 (11 months)
• Context: Account documents
• Databases (Linux), SQL files
• Technical environment: Teoco, Gassi, Cactus, DBeaver, MobaXterm.
• Team