Freelancer profile translated to English.

Description

🚀 RUN & Application Support Analyst – Available immediately for freelance.

Freelancer based in Ronchin (59), I support companies and IT service companies in application management, RUN support, and complex incident resolution.

With 8 years of experience (Orange, Auchan, Tessi…), I work on your critical environments:

✔️ Log & database analysis

✔️ N2/N3 incident monitoring

✔️ Flow monitoring

✔️ Clear and effective documentation

✔️ Smooth interface with business & technical teams

Proficient Environments:

SQL · Salesforce · DBeaver · ServiceNow · Active Directory · Windows Server · MobaXterm · SOAP/Web Services

💡 Available immediately, remotely or on-site (Hauts-de-France).

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Ronchin (up to 20km)

Saint-maclou
RUN Application Manager
RETAIL (SMALL BUSINESS)
March 2026 - Today (5 months)
Villeneuve-d'Ascq, France
Client Context: National brand specializing in flooring and interior design. Role of RUN application manager for commerce, ensuring application service quality and proper integration of customer flows.
Team Description: Transverse mission involving collaboration with commerce, IT, development, and marketing teams.
Project/Subject Description:
Ensure proper integration of customer orders and quotes into the IS
Management of RUN incidents via GLPI: qualification, prioritization, resolution, and follow-up
SQL querying for problem analysis, anomaly investigation, and database updates
Monitoring of APIs and services via OpCon
Analysis of application logs for diagnosis and anomaly detection
Management of customer GDPR requests (data anonymization)
Management and evolution of the sales CRM
Monitoring and testing of developments in the pre-production environment (UAT)
Creation and tracking of JIRA tickets (developments and bug fixes)
Implementation of workarounds to unblock customers while awaiting permanent solutions
Management and enrichment of the application knowledge base
Facilitation of inter-team RUN meetings and presentation of operational status reports
Cross-functional communication for task organization and coordination
Technical Environment:
Languages: SQL / T-SQL
Tools: GLPI, JIRA, OpCon, internal CRM tools, SSMS
Databases: SQL Server
Systems: Windows / Linux
Methods: ITIL, continuous improvement
Functional Environment: Application RUN / Incident Management / Order-Quote Flow Integration / Sales CRM / GDPR / UAT / API Monitoring / Business-IT Coordination / Knowledge Base / Continuous Improvement
Ticket Management Feature Definition Agile Project Management Workshops Facilitation Change and Transformation Management
ESN: Tekneum
RUN Application Manager
January 2024 - November 2024 (10 months)
Auchan, KD, Nigeria
• Context: Ensuring the integrity of customer loyalty card data and functionality.
• Key Missions: Ticket management (incoming + backlog), log and database analysis, database cleanup, documentation of incident management methodologies.
• Technical Environment: Salesforce, DBeaver, SOAP, database management, Web Services.
• Team: 8-person team.
• Contribution: Resolution of complex loyalty card-related issues through analytical thinking.
Ticket Management Data Analysis Knowledge Management
Auchan Retail –
Application Support / Functional Analysis
November 2023 - January 2024 (2 months)
• ● Analysis of application incidents and malfunctions
• ● RUN management and incident/problem tracking
• ● Gathering business needs and formalizing requests
• ● Coordination with technical, business, and partner teams
• ● Contribution to the functional evolution of applications
• ● Participation in acceptance testing and delivery validation phases
• ● Backlog monitoring and improvement (prioritization, structuring)
• ● Implementation and maintenance of a functional knowledge base
• ● Continuous improvement of service quality (KPIs, SLAs, reporting)