Freelancer profile translated to English.

Description

IT consultant with strong experience in support, service delivery, and user environment operations, I assist companies in stabilizing, optimizing, and ensuring the quality of service of their IT systems.

I intervene in operational support (L2/L3 support, incident management, coordination) as well as in management (SLA monitoring, post-incident communication, continuous improvement).

Accustomed to SaaS, multi-user environments, and high-stakes contexts, I am recognized for my rigor, my analytical skills, and my clear communication with both technical and business teams.

Types of missions:

Advanced IT Support / Operations

Service Delivery / Incident & Problem Management

Support Coordination & Process Improvement

Available for short or long-term missions, remote or hybrid.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Nantes (up to 50km)

iAdvize
Service Desk Manager
SOFTWARE PUBLISHING
January 2025 - August 2025 (7 months)
● ●On-site and remote support management.
● ●Broadcast control for streaming and video editing.
● ●Enterprise mobility management (MDM): Mac and iPhone preparation, update and security monitoring of devices.
● ●Project management in collaboration with service providers.
● ●Technological watch and communication of "IT tips" to teams,
● ●Participation in the department's budget management, using the Monday tool for ticket and project management.
● ●Technologies and environment: Jamf, Okta, Google Workspace, macOS, Ruckus, Stormshield, Ubiquiti, Microsoft Azure, GCP, OpenAI
Service Delivery Software as a Service (SaaS) SLA Project Coordination
Alsim Simulateur,
IT Asset Manager
AVIATION AND AEROSPACE
October 2021 - November 2024 (3 years and 1 month)
Le Loroux-Bottereau, France
• ●Software and office IT user support, configuration, deployment, and infrastructure updates.
• ●Administrative management of the park, hardware purchases.
• ●Active Directory and Office 365 administration, network-server configuration and administration.
• ●Implementation of Microsoft Teams, ADDS Server, Exchange Server, Proxmox, network core, Sophos, Wazuh, Zabbix.
● ●Technologies and environment: Windows Server (2019-22), Debian, Proxmox, Cisco Routers, Switch,
IT Support Administrative Management IT Infrastructure Management Project Management
Cerenicimo Groupe Consultim
IT Technician
December 2018 - July 2021 (2 years and 7 months)
• ●User support, asset management, Active Directory and Office 365 administration.
• ●Support for major projects (migration to Azure, network core overhaul).