Freelancer profile translated to English.

Description

15 years of remote management of international outsourced support services in the IT sector (Microsoft). Strong relationship, change management and communication skills combined with excellent data analysis to deliver exceptional performance when the stakes are high.

My previous experience includes 5 years of collaborative application development (Lotus Notes / Java), international project management (IFC / World Bank) and 14 years as an officer in the British Army.

My qualifications include: Engineering Degree (Electrical), Master's in Computer Networks, Master's in Business Engineering, Russian Interpreter, PROSCI Change Management, 6 Sigma (Green Belt); INSEAD Value Negotiation

Industry field of expertise

Languages

English
Native or bilingual
French
Fluent
Russian
Conversational
German
Conversational

Workplace preferences

Remote only

Primarily works remotely

Microsoft
Microsoft Devices EMEA Support Delivery Manager
May 2017 - Today (9 years and 1 month)
Paris, France
Responsible for the delivering the End to End support experience for Surface and related Devices manufactured by Microsoft for Consumer and Business customers marketed in EMEA.
Microsoft
Surface EMEA Commercial Support Delivery Manager
May 2015 - May 2017 (2 years)
Developing and Delivering the support experience for Commercial Customers and Partners using Windows Devices including Surface, Surface Book and future members of the Microsoft Windows devices family.
Microsoft
Service Delivery Team Manager
May 2014 - May 2015 (1 year)
Support Delivery Team manager for EMEA Commercial Teleservices. Responsible for Customer Services, Telesales and Online Subscription management for Business Customers and Partners delivered by 2 outsourced suppliers from 4 sites. Team planning and performance management for 6 full time support delivery managers;

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Master's, Solution Sales Project Management
EPF Engineering School
2004
Mastère, Solution Sales Project Management
Master of Science
University of Dublin, Trinity College
1999
MSc, Computer Networks & Distributed Systems