Freelancer profile translated to English.

Description

I don't just create beautiful websites.

I design strategic user experiences, intended to guide your visitors, overcome their objections, and transform every click into a customer.

A beautiful design attracts attention.

An architecture designed for conversion generates revenue.

My approach combines branding, UX, and digital strategy to make your website a true growth lever.

On Malt, I collaborate with ambitious companies that are looking for more than just an executor. If you have a serious project and want a website that truly works for your business, let's discuss it.

Available for one-off missions or long-term collaborations, I am committed to performance, clarity, and measurable results. Send me a message on Malt and let's see how to turn your website into a conversion machine. 🚀

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

BNP PARIBAS
Back Office Manager / Application Tester Assistant
January 2022 - January 2025 (3 years)
Production: Analyze, diagnose, and resolve customer incident tickets related to products and their technical environment using ServiceNow. Resolve level 3 incidents in coordination with support/product teams. Propose technical solutions and improvements. Update documentation repositories related to support. Participate in product team rituals. Application and functional testing.
La Belle vie
Customer Care
January 2018 - January 2020 (2 years)
Handling customer complaints (Zendesk). Analyzing feedback and classifying complaints. Participating in brainstorming workshops for improving service quality.
Freelance
Digital Consultant
January 2015 - January 2018 (3 years)
Graphics: Creation of communication materials - Logo, business cards, brochures. Web Design: Creation and management of websites on Shopify, WordPress.