Freelancer profile translated to English.
Back to original languageAbout David
I support industrial and service-oriented companies in structuring their operational processes and optimizing their CRM.
My experience covers material management, field activity coordination, complex quote creation, and the implementation of tools adapted to operational realities.
I am particularly comfortable in environments where processes are unstable, poorly structured, or inherited from a complex history.
I am involved in audit, optimization, and structuring missions, particularly around Salesforce Service Cloud, Field Service, and CPQ.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- LFB groupeSalesforce ConsultantMECHANICAL ENGINEERINGMarch 2025 - Today (1 year and 3 months)Genas, FranceStabilization and development of a Service Cloud & Field Service instance
- Redesign of Case → Work Order → Field Intervention flows
- Structuring of parts & services catalog
- Implementation of Service KPIs & operational performance
- Interface with external technical provider
- Prioritization of roadmap and functional arbitration
- Improvement of user adoption for field & back-office staff
- Initial DevelopmentIT Project ManagerDIGITAL AND ITSeptember 2024 - February 2025 (5 months)Project Manager & Organizational Transformation
- Complete audit of existing methodologies and projects
- Transition from a monolithic organization to an Agile approach
- Implementation of collaborative tools (GitLab, Trello, Slack)
- Management and supervision of 11 developers
- Drafting of commercial proposals & functional scoping
- STEFSalesforce Consultant at STEFLOGISTICS AND SUPPLY CHAINJune 2023 - September 2024 (1 year and 3 months)7th Arr., Lyon, FranceGroup Customer Service Deployment
- Modeling a unified ticket management system (10,000 tickets/month)
- Harmonization of Customer Service processes for 500 European agents
- Deployment of Service Cloud Voice (AWS) for call centers in FR & ES
- Optimization of routing, agent supervision, and AWS call center KPIs
- Migration from Outlook to Einstein Activity Capture for 300 sales representatives
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Education
- Master 2 Level 1, Project ManagementECEMA2009Master 2 Niveau 1, Gestion de projets
- Master 1 Network Engineering Manager, IT, Networks, Project ManagementCESI-EXIA2008Master 1 Responsable ingénierie des réseaux, Informatique, réseaux, gestion de projets
Certifications
Skill set
Categories
- Other