About David
French
Native or bilingual
English
Conversational
Experience
- B1 StrikeSupport Manager – Multi-client assignmentsNovember 2024 - Today (1 year and 7 months)93140 Bondy, FranceOperational management of IT support for several SMEs Structuring and optimizing Helpdesk processes Supervision of technical teams and service providers Implementation and improvement of ITSM tools Management of major incidents, prioritization, and business continuity Direct interface with users and management
- ITnYouSupport Manager & Account ManagerMay 2021 - September 2024 (3 years and 4 months)92600 Asnières-sur-Seine, FranceReorganization of Helpdesk services for key accounts Management and coordination of support teams (up to 5 technicians) Deployment and administration of GLPI Implementation of support processes and reporting Monitoring of service quality and customer satisfaction
- Cunningham LindseySupport Manager & IT Project ManagerJune 2005 - February 2019 (13 years and 8 months)Paris, FranceManagement of IT support and mobility Ticketing tools project management (Landesk) Implementation of performance reporting Coordination of teams and suppliers
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Education
- PowerITnYou2022Power
- BJEPS - Automobile SportAFMA Clermont-Ferrand2019BJEPS - Sport Automobile