Freelancer profile translated to English.

Description

IT Consultant / CIO / Outsourced CIO with nearly 30 years of experience, I support companies in structuring, securing, and transforming their information systems. Specializing in IT governance, cybersecurity, cloud, and infrastructure modernization, I intervene in both strategy and operations. I bring field expertise, results-oriented, adapted to SMEs as well as multi-site organizations. My goal: align IT performance with the real business challenges of companies.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

B1 Strike
Support Manager – Multi-client assignments
November 2024 - Today (1 year and 7 months)
93140 Bondy, France
Operational management of IT support for several SMEs Structuring and optimizing Helpdesk processes Supervision of technical teams and service providers Implementation and improvement of ITSM tools Management of major incidents, prioritization, and business continuity Direct interface with users and management
ITnYou
Support Manager & Account Manager
May 2021 - September 2024 (3 years and 4 months)
92600 Asnières-sur-Seine, France
Reorganization of Helpdesk services for key accounts Management and coordination of support teams (up to 5 technicians) Deployment and administration of GLPI Implementation of support processes and reporting Monitoring of service quality and customer satisfaction
Cunningham Lindsey
Support Manager & IT Project Manager
June 2005 - February 2019 (13 years and 8 months)
Paris, France
Management of IT support and mobility Ticketing tools project management (Landesk) Implementation of performance reporting Coordination of teams and suppliers