Freelancer profile translated to English.

Description

With over 10 years of experience, I analyze data and optimize processes with a logical approach and a proactive mindset.

Solution-oriented, I transform information into concrete results.

Languages

Workplace preferences

Can work on-site

Amiens (up to 50km)

ADM Value
Helpdesk Technician
CIVIL ENGINEERING
January 2025 - Today (1 year and 7 months)
Amiens, France
Management and analysis of IT incidents via EasyVista for over 40,000 Eiffage employees.
User support and system maintenance to ensure business continuity:
✔ Ticket resolution (software, network, hardware issues).
✔ User account management (Active Directory, LDAP) and access rights.
✔ Support for business tools (CRM, ERP, Office 365) and user training.

IT Support
Ma Gravure
Sole Proprietor
ARTS AND CRAFTS
January 2023 - December 2024 (1 year and 11 months)
Amiens, France
✔ Laser engraving: Customization of objects (wood, metal, acrylic, glass, leather, etc.) for unique gifts, corporate goodies, or decorative items.
✔ Laser cutting: Creation of technical parts, models, signs, furniture elements, or custom prototypes.
✔ Rapid prototyping: Ideal for artisans, designers, and manufacturers (small and medium series).
✔ Consulting and design: Support from idea to realization (files provided or custom creation).
GIE OPTIMED
IT Assistant
January 2020 - January 2021 (1 year)
Douai, France
Reporting of software anomalies, updating price databases, and user technical support.