Description

I have 10 years of experience in various analyst roles such as Data, Business, Sales Operations and Corporate Finance (FP&A) which allow me to have a clear understanding of the business needs and impacts with the ability to see the details and the big picture. I have worked with start-ups and fast-growing companies in various industries such as Marketplaces, SaaS, Fintech, Food-tech, Retail and Agency.

I constantly help my stakeholders improve their performances through better data insights and process improvement.

- Hard skills: Excel/Gsheet, SQL, BI / Data visualisation (Looker admin, Tableau, Power BI, Google Data Studio), CRM (Salesforce admin, Hubspot admin), ETL (GCP, Redshift)

- Soft skills: Critical and Strategic Thinking, Communication, Problem-solving, Business Strategy, Project Management, Detail-oriented, Result-driven

Languages

English
Native or bilingual
French
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

SWAN
Senior Data Analyst
BANKING AND INSURANCE
June 2023 - Today (3 years)
Paris, France
- Engineered a customer success health scoring system to enhance satisfaction metrics and proactively allocate resources, reducing potential issues and improving customer retention.
- Created a forecasting tool to optimize capacity allocation for the Operations team, enabling data-driven strategic hiring decisions and improving operational efficiency.
- Designed and developed an embedded dashboard in SWAN's platform, providing partners with real-time end-user usage KPIs and actionable insights.
- Developed executive committee dashboards, centralizing and integrating all required data sources into Snowflake for comprehensive and unified reporting.
UBER
Sales Operations Manager
TECH
October 2021 - January 2023 (1 year and 3 months)
Paris, France
• Developed the sales strategy and target, focusing on partners activation which improved the conversion rate and drove faster revenue generation
• Led and launched a new sales compensation plan by proposing new target KPIs, sales quota and rewards - resulting in a conversion increase
• Rebuilt and fully automated the reporting framework such as the WBR, MBR and sales pipeline funnel to provide daily performances to the management team - improving data completeness and accuracy
• Led projects such as roadmap definition, dashboard redesign and BPO controls
• Provided insights, alerts, and recommendations to territory leads
• Streamlined and optimized sales processes to increase sales productivity
• Provided training to ensure sales target and business comprehension
Salesforce SQL Microsoft Excel Google Data Studio Microsoft Powerpoint
Meero
Data Analyst
TECH
November 2019 - October 2021 (1 year and 11 months)
Paris, France
• Developed and redefined KPIs to support the heads of departments
o Operations: Pricing, SLA rate, heatmaps, monitoring margin gaps
o Finance: Global dashboard, reporting, forecast, controls automation
• Conducted analysis for management: LTV; CAC; ROI; churn; clients’ segmentation to generate actionable insights and take decisions
• Created data visualization on Looker with real-time insights and alerts improving delivery performance (SLA rate, conversion rate)
• Led several projects for data migration, dashboard redesign and data cleansing
• Constant database redesign and management to improve data accuracy
• Trained and infused data culture across all teams