Freelancer profile translated to English.

Description

Client advisor with 16 years of experience, I have solid expertise in customer loyalty and project management. Motivated by challenges, I wish to join a dynamic company to contribute to the development of innovative commercial strategies.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

BizDev
BUSINESS DEVELOPER
January 2007 - January 2023 (16 years)
• Implementation of turnover development strategy for VSEs
• Conducting audits and market research
• Project management and business plan monitoring
• Customer loyalty and email marketing campaigns
• Monitoring of innovative online commercial strategies
• Web marketing services
• Promotions and affiliate product sales
Teleperformance
TELEOPERATOR
TELECOMMUNICATIONS
January 2006 - January 2007 (1 year)
Teleperformance
• Sale of stays via inbound calls
• Sale of additional services
• After-sales service and customer complaint monitoring
ACN Communications
TELESALES REPRESENTATIVE
January 2004 - January 2006 (2 years)
• Direct sales of telecommunications and energy services
• Telephone prospecting
• Customer management and monitoring
• Recruitment and training of a network of telesales representatives