Description

International Hospitality Executive & Strategy Consultant

20+ years of leadership across luxury resorts, lifestyle brands, and travel ecosystems (Europe, APAC, Middle East).

I help hospitality, travel, and leisure businesses transform customer interactions into memorable experiences and high-performing assets. Today’s guests are seeking meaningful moments and emotional connections; I bridge the gap between this strategic vision and sharp operational execution to drive profitability, loyalty, and sustainable growth.

Core Expertise & Value Delivered:

Strategic & Market Growth: Proven track record in full P&L accountability, multi-property operational performance, asset value optimization, and pre-opening execution across diverse international markets.

Product & Experience Development: Expert in designing the end-to-end customer journey, creating curated guest activities, and implementing digital-enabled guest journeys that smoothly blend tech with luxury service.

Operational Excellence & Execution: Deep expertise translating corporate strategy into property-level execution across Rooms, F&B, Recreation, and Guest Services. Experienced in leading large-scale operations (500+ employees) and coaching senior leadership teams and General Managers.

Measurable Impact:

Guest Satisfaction: Driven transformations yielding up to +10 pts in guest satisfaction.

Revenue Performance: Achieved up to +20% increase in on-site revenue through optimized ancillary products and activities.

Loyalty: Significant improvements in repeat visitation and brand equity by aligning property performance with commercial objectives.

Whether you need to structure a complex resort development, optimize a regional portfolio, or redesign your brand's guest journey, I deliver scalable operating models tailored to luxury standards.

Industry field of expertise

Languages

English
Native or bilingual
Turkish
Fluent
French
Native or bilingual
Italian
Fluent

Workplace preferences

Can work on-site

London (up to 50km), Birmingham (up to 50km), Edinburgh (up to 50km), Bristol (up to 50km), Manchester (up to 50km)

HSP—
Senior Consultant Hospitality Strategy & Operations (EMEA)
HOSPITALITY
October 2025 - Today (8 months)
London, UK
Advising hospitality owners and operators on operational performance, asset optimisation and guest experience transformation.
• • Lead operational transformation and performance improvement initiatives across hospitality assets
• • Conduct operational audits, readiness assessments and risk mitigation strategies for new openings
• • Translate brand strategy into SOPs, service standards and executable operating models
• • Support P&L optimisation through cost efficiency, process redesign and revenue enhancement initiatives
• • Align design, operations and commercial strategy to maximise asset performance
• Guest Experience & Loyalty Operations Pre Opening & Transformation operation Positioning strategy Pricing strategy
Club Med
Director Projects & Development, Product Development & Customer Experience (APAC)
HOSPITALITY
June 2018 - September 2025 (7 years and 3 months)
Shanghai, China
Senior leader overseeing multi-property operations, guest experience strategy and operational governance across premium resorts in Asia-Pacific.
• • Oversaw operational performance and guest experience across multiple resort assets, aligning execution with commercial and brand strategy
• • Delivered three major resort openings, leading end-to-end operational readiness (staffing, SOPs, training, service delivery)
• • Directed a multi-site operational ecosystem (8 premium destinations / 500+ staff), ensuring consistency, efficiency and performance
• • Drove +20% revenue growth and improved operating performance through pricing, product optimisation and operational efficiencies
• • Implemented guest journey transformation frameworks, increasing satisfaction (+10 pts) and repeat visitation
• • Led digital transformation initiatives (CRM, guest apps, loyalty) to improve engagement and operational efficiency
• • Expanded year-round revenue strategy, developing summer offerings to increase asset utilisation
• • Built strategic partnerships to enhance destination positioning and ancillary revenue streams
operation • Guest Experience & Loyalty Operations Concierge & Premium Services Project Management Product design
(French Ministry of Sport and Economy)
CO-President
ENTERTAINMENT AND LEISURE
January 2022 - January 2025 (3 years)
China
Network to promote French expertise in sports to institutions and private companies through market insights, forums, and events. Partnerships development between sports brands, sports specialized social network and government office to create a valuable target network for communication and events organizations.
market intelligence Market analysis Partnerships