Freelancer profile translated to English.
Back to original languageAbout David
Shall we collaborate on managing your customer service?
I am at your service and available for managing your customer service (phone, email, instant chat, social media).
Remote customer relations specialist withnine years of professional experience:
- five years of professional experience ine-commerce,
- two years as aremote exam monitoring and supervision officer,
- one year in thepublic services and administrationsector.
Know-how:
- simultaneous management of multiple customer services and exams
- handling incoming calls,
- order taking,
- complaint management and processing,
- use of digital channels (email, chat, etc.)
- quality control and monitoring.
Interpersonal skills:
- listening,
- stress management,
- teamwork,
- empathy,
- advising,
- customer support,
- professionalism,
- punctuality.
Any telesales or telemarketing assignments will be refused.
Available daily for a minimum of 2 to 3 hours.
I remain at your disposal for any further information.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- EvaluoExam Supervision OfficerSOFTWARE PUBLISHINGFebruary 2024 - Today (2 years and 4 months)Paris, FranceSupervision of simultaneous real-time examsManagement of the supervision teamCommunication with the pedagogical team, institution, support...Identity verification.Quality control and monitoring,Interactions with candidates.Full-time remote services provided
- EvaluoOnline Exam ProctorSOFTWARE PUBLISHINGMay 2023 - June 2025 (2 years and 1 month)Paris, FranceWelcome and interactions with candidatesQuality control and monitoringReporting malfunctions to technical support or the supervision manager.Assignments organized by institutions in case of reinforcement due to high activity.Occasional services provided entirely remotely
- Cereal SpaceCustomer CareAGRICULTURENovember 2023 - November 2023Loyalty building, method illegally exploited by the client:- making outbound calls to customers who left negative reviews on the Trustipilot platform, offering a commercial gesture in exchange for a review modification.Service of 4 hours provided remotely (instead of 4 days)
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Education
- DEUST BCEE* - Telephony optionUNIVERSITY LILLE - Villeneuve d'Ascq2012Diplôme unique, option non reconnue par l'Education Nationale. *Bureautique Communication Electronique d'Entreprise ( option Téléphonie ) Mention BIEN