Freelancer profile translated to English.
Back to original languageAbout David
Shall we collaborate on managing your customer service?
I am at your service and available for managing your ideal customer service in the e-commerce and food sectors (phone, email, instant chat, social networks).
Customer relations specialist withnine years of professional experience:
- five years of professional experience ine-commerce,
- three years as aremote exam supervisor and monitoring manager,
- one year in thepublic services and administrationsector.
Know-how:
- simultaneous management of multiple customer services and exams
- handling incoming calls,
- order taking,
- complaint management and processing,
- use of digital channels (email, chat, etc.)
- quality control and monitoring.
Interpersonal skills:
- listening,
- stress management,
- team spirit,
- empathy,
- advice,
- customer support,
- professionalism,
- punctuality.
Any telesales or telemarketing mission will be refused.
Available daily for a minimum of 2 to 3 hours.
I remain at your disposal for any further information.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- EvaluoExam Monitoring ManagerEDUCATION AND E-LEARNINGFebruary 2024 - Today (2 years and 5 months)Paris, FranceReal-time supervision of simultaneous examsManagement of the monitoring teamCommunication with the pedagogical team, institution, support...Identity verification.Quality control and monitoring,Interactions with candidates.Full-time remote services provided
- EvaluoOnline Exam ProctorSOFTWARE PUBLISHINGMay 2023 - Today (3 years and 2 months)Paris, FranceWelcome and interaction with candidatesQuality control and monitoringReporting malfunctions to technical support or the monitoring manager.Assignments organized by institutions in case of reinforcement due to high activity.Very occasional assignments provided entirely remotely
- Cereal SpaceCustomer CareAGRICULTURENovember 2023 - November 2023Loyalty building, method exploited by the client illegally:- making outbound calls to customers who left a negative review on the Trustipilot platform, offering a commercial gesture in exchange for a review modification.4-hour service provided remotely (instead of 4 days)
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Education
- DEUST BCEE* - Telephony OptionUNIVERSITY LILLE - Villeneuve d'Ascq2012Diplôme unique, option non reconnue par l'Education Nationale. *Bureautique Communication Electronique d'Entreprise ( option Téléphonie ) Mention BIEN