Freelancer profile translated to English.

Description

A passionate professional in the hotel and restaurant industry, I possess solid operational and managerial expertise gained in the field. My career has provided me with a comprehensive understanding of the sector's demands, combining service excellence, economic performance, and team management.

Specializing in managing multidisciplinary teams, I know how to unite, motivate, and support employees towards a common goal: delivering an impeccable customer experience. My leadership is based on setting an example, active listening, and rigorous organization, ensuring efficiency and cohesion.

An expert in customer relations, I place satisfaction and loyalty at the heart of my priorities. Attentive to expectations and details, I strive to anticipate needs, handle sensitive situations with diplomacy, and transform every interaction into an opportunity to enhance the establishment's value.

Results-oriented, I also master management challenges: cost optimization, performance indicator steering, adherence to hygiene and quality standards, and reputation development.

Dynamic, committed, and with a strong sense of service, I fully embody the standards of excellence required in demanding environments.

Languages

French
Native or bilingual
English
Fluent
German
Conversational
Italian
Conversational
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Sarl hgd
Restaurant Owner
January 2019 - January 2026 (7 years)
Financial management, team management, revenue growth, supplier management, commercial strategy. Complete management of a premium outlet, team management, performance monitoring, cost control. Operational supervision, team training, adherence to quality standards. Overall restaurant management, event organization, profitability development.
Team Management Leadership company-culture-management Communication Strategy Financial Management
Monte Carlo Beach Hôtel *****
Pool Bar Manager
January 2011 - January 2018 (7 years)
Acts as a business owner managing the entire restaurant. Supervises front-of-house operations, manages raw material purchasing, ensures staff compliance with standards, and verifies customer satisfaction with the service, etc.
Monte Carlo Bay Hôtel ****
Assistant Bar Manager
January 2009 - January 2011 (2 years)
Acts as a business owner managing the entire restaurant. Supervises front-of-house operations, manages raw material purchasing, ensures staff compliance with standards, and verifies customer satisfaction with the service, etc.