Freelancer profile translated to English.
Back to original languageAbout Davide
I am an analytical and communicatively strong financial professional with almost four years of banking experience within ABN AMRO. In various roles, I have gained experience in financial services, customer contact, digital banking processes, and KYC/CDD-related activities.
My experience includes retail banking, customer support, client outreach, and Financial Crime (DFC). In doing so, I have worked with customer research, stakeholder communication, digital customer processes, and risk management within a professional banking environment.
I enjoy working in environments where customer focus, responsibility, and analytical thinking come together. Through my experience within self-organizing teams, I am accustomed to working independently, switching gears quickly, and taking responsibility for my own files, planning, and customer contact.
In addition, I continue to actively invest in my development and quickly master new systems, processes, and legislation.
Dutch
Native or bilingual
English
Conversational
Italian
Native or bilingual
German
Conversational
Can work on-site
Enschede (up to 50km)
Experience
- ABN AMRO N.V.KYC / CDD Analyst | Client Outreach | Financial Crime (DFC)BANKING AND INSURANCEFebruary 2025 - August 2025 (6 months)Amersfoort, NetherlandsWithin a DFC environment, I work on conducting customer due diligence and actively contacting business clients within KYC/CDD processes.I combine substantive knowledge with strong communication skills to obtain missing information and complete files efficiently and thoroughly.My tasks include:• Conducting KYC / CDD investigations• Analyzing customer structures, UBOs, and risk profiles• Applying WWFT and relevant legislation and regulations• Actively contacting customers for additional information (Client Outreach)• Conducting targeted and efficient customer conversations• Identifying risks and anomalies within files• Ensuring complete and correct file construction• Working within digital systems and processesI work in a self-organizing environment, where I am independently responsible for my files and progress.Through my combination of communication and substance, I ensure that files are completed faster and backlogs are reduced.
- ABN AMRO N.V.Assistance with Banking Matters Advisor (Financial Care Coach)BANKING AND INSURANCEJune 2024 - February 2025 (8 months)Enschede, NetherlandsWithin a banking environment, responsible for advising and supporting customers with daily banking matters.Worked in a digital work environment, where customer contact took place through various channels and systems, including video banking and DigiSign.My tasks included:• Advising customers on banking products and services• Supporting with digital banking processes and customer inquiries• Guiding customers who are less digitally proficient• Conducting targeted customer conversations and guiding customer journeys• Supporting customer onboarding and offboarding• Conducting home visits for personal support• Working with internal systems and digital customer files• Identifying customer needs and specific requirements• Quickly adapting within a dynamic and customer-oriented environmentAdditionally, I served as Performance Owner within the insurance domain, where I focused on results and created insights using Power BI.I worked in a self-organizing work environment, where I was independently responsible for my tasks, planning, and customer contact.This role laid my foundation in customer communication, digital processes, and efficient work within banking systems.
- ABN AMRO N.V.Consumer Client Advisor | Retail BankingBANKING AND INSURANCEJuly 2022 - June 2024 (1 year and 11 months)Apeldoorn, NetherlandsWithin a banking environment, responsible for advising and supporting private customers with daily banking matters.My tasks included:• Advising customers on banking products and services• Supporting with inquiries and financial processes• Conducting customer conversations via various channels, including face-to-face, telephone, and video banking• Guiding customers through digital processes, including DigiSign• Working with internal systems and customer files• Identifying customer needs and commercial opportunitiesI worked in a self-organizing work environment and was responsible for my own tasks and customer contact.In this role, I developed a strong foundation in customer contact, financial services, and working within a digital banking environment.
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Education
- Wft basis (Wet op het financiële toezicht) Wft Consumptief Krediet Wft Schadeverzekering Particulier Adviseur Duurzaam Wonen Social ImpactWft basis (Wet op het financiële toezicht) Wft Consumptief Krediet Wft Schadeverzekering Particulier Adviseur Duurzaam Wonen Social Impact
Certifications
- Wft Basis (Financial Supervision Act)Lindenhaeghe2022
- WFT Consumer CreditLindenhaeghe2023