Freelancer profile translated to English.

Description

Passionate about e-commerce challenges in all their forms (BtoX, marketplace, third-party operators, etc.), I would be delighted to assist you in the realization of your e-commerce roadmap, the management of your existing platform, or in your redesign/migration/deployment project.

Areas of Expertise

 E-commerce Roadmap: evolutions / revamp / PoC / rollouts

 Operating Model: organization and processes for e-commerce BUILD / RUN teams

 Project Management: RACI / Planning / Budget

 Budget Management: ACT / BU / Q1F / Q3F, invoice tracking

 Team Management & Vendor Management

 Steering Committee / Project Committee: facilitation, committee support, KPI definition and reporting

 Backlog Management: validation, workload estimation, prioritization, planning

 Business Needs Gathering: business workshops and ideation exercises, CX best practices, IT specificities...

 User Stories (ticket writing)

 UAT / QA: definition of UX / UI E2E tests, load testing, script testing, flux testing (Batch & API Call)

 L2/L3 SUPPORT Management: SLA, crisis management, hypercare, escalation process...

 Monitoring: tracking of orders, customers, traffic, alerts, availability, web performance...

 Business Training & Documentation

 RFP / RFI for software vendors & integrators

E-commerce Solutions

 Adobe Commerce (Magento)

 SalesForce Commerce Cloud

 Shopify

 Prestashop

 Mirakl

 Intershop

 VTEX

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km), Lyon (up to 10km), Lille (up to 10km), Bordeaux (up to 10km), Marseille (up to 10km)

L'Oréal SA - L'Oréal France
PMO RFP
December 2025 - Today (8 months)
Management of Editor and Integrator calls for tenders as part of the implementation program of a new CRM solution for L'Oréal LDB.

- RFP Project Planning
- Review and consolidation of tender documents and associated documentation
- Orchestration of internal stakeholders: Business, IT, Sourcing, Legal, Security, Architecture, Data
- Coordination of exchanges with consulted editors/integrators
- Preparation and monitoring of steering committees, arbitration points, and decision-making bodies
- Structuring and consolidation of evaluation grids / scorecards
- Monitoring of feedback, clarification of open points, and contribution to offer comparison
CHANEL
PM / PMO IT Domain e-Commerce / e-Services
E-COMMERCE
March 2025 - November 2025 (8 months)
Paris, France
Deputy Manager of the EMEA region IT e-Commerce / e-Services Domain. Hybris platform.

 PMO Domain: budget management (Q1F / Q3F / BU) of the domain, invoice tracking, organization / facilitation of internal domain meetings and communications, RFI/RFP for editors/integrators.

 Transverse e-Commerce PM: regulatory projects, mobile commerce, OMS integration, POS interfaces...
L'Oréal PPD
Marketplace Project Manager
E-COMMERCE
July 2024 - November 2024 (5 months)
Paris, France
B2B Marketplace Project Manager. MIRAKL + SFCC platforms.

 Marketplace Roadmap: Functional evolutions and UX review, country deployments, Loyalty Program...
 Country Deployments: IT stream management [MIRAKL / SFCC / ERP / CRM / PSP...], business workshops [Legal / Tax / Business...], UAT organization, business training...
 Backlog Management: ticket writing (evolutions / bug fixes / services)
 STEERCO / Country COPIL / Business Workshops