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David CanhaDC

David Canha

Support client multilingual (FR/EN/ES/PT)

€200/day
Chaville, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About David

Since July 2025, I have been developing my own business. This experience has reinforced a strong conviction: the quality of customer support is a key lever for satisfaction and loyalty.

Today, I offer my customer support services to assist companies that wish to provide a fluid, responsive, and professional experience to their users.

For nearly 3 years, I worked with hotel clients, a demanding environment where responsiveness, precision, and service orientation are essential. I managed various requests, sometimes urgent, while maintaining a high level of quality.

Specifically, I can help you to:

manage your customer emails and chats
respond to requests and complaints
ensure rigorous and professional follow-up
communicate with your clients in French, English, Spanish, and Portuguese

Available in the evening, I easily adapt to your needs and place great importance on communication to work effectively with you.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Fluent

  • Portuguese

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Keywave
    Founder and Manager
    July 2025 - Today (1 year and 1 month)
    Chaville, France
    • Definition of positioning, targeting, and value proposition
    • Market research and business model construction
    • Development of the business plan / financial forecast for the next 3 years
    • Legal creation of the company (SASU) and operational structuring internally and with suppliers
    • Development of the commercial strategy and active prospecting (in-person, telephone, and email)
    • Achievement of initial sales: €14,000 in revenue
    • Ongoing quotes amounting to €100k.
    Business development Sales strategy Customer service
  • ASSA ABLOY Hospitality
    Customer Service Manager
    February 2022 - July 2024 (2 years and 5 months)
    Suresnes, France
    • Management and structuring of a team of 4 people
    • Monitoring of customer performance (NPS: -55 → +11)
    • Implementation of actions to achieve financial objectives (€100K to €230K/month in 2024)
    • Direction and implementation of customer service projects
    • Administration of the Business Unit's eStore
    • Internal reorganization of customer service and inter-departmental procedures
    • Management of customer disputes and data reliability
    • Training of teams on products and procedures
  • Véto-pharma
    Marketing Assistant
    November 2019 - January 2022 (2 years and 2 months)
    Palaiseau, France
    • Creation and deployment of marketing and communication materials (print, digital, social media)
    • Management of newsletters, email campaigns, and specialized press advertising
    • Competitive intelligence and market research for international development
    • Organization of trade shows and monitoring of regulatory approvals (ANSM)
    • Translation and adaptation of marketing materials (English, Spanish)

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Education

  • Master Business Development
    Novancia Business School
    2018
    Master Business Development
  • Bachelor in Entrepreneurship and
    Novancia Business School
    2015
    Bachelor en entrepreneuriat et

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