Freelancer profile translated to English.

Description

Having worked as an end-user (AMOA/MOE Project Manager) and as a Senior Salesforce Project Manager/Consultant in IT consulting firms, I can bring you my multi-sector experience on Salesforce as a freelancer, from requirements gathering to project delivery and its ongoing maintenance. My approach aims to respect best practices by maximizing the use of standard Salesforce features, and more specifically by using "Flow" automations.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

BORDENAVE DAVID CLAUDE DOMINIQUE
Independent Senior CRM Salesforce Consultant / CRM MOE & AMOA Project Manager
CONSULTING AND AUDITS
January 2023 - Today (3 years and 5 months)
Paris, France
LDE– Publisher of paper/digital textbooks and digital resources - Salesforce Deployment

Challenges: Implement the Salesforce solution to improve customer knowledge.
Facilitation of requirements gathering workshops,
Solution Expert for Salesforce Sales Cloud configuration (data model, Flows, Validation Rules, Flow Builder http callout, Opt in to Reactive Screens, Profiles, Roles, Sharing Settings, DevOps Center).

VOCALCOM– Global leader and provider of omnichannel cloud contact center solutions for Customer Service, Sales, Marketing, and Collections
Challenges: Ensure the stability of the Salesforce solution and automate business processes.
Creation of a surprise report
Solution Expert for Salesforce Sales Cloud configuration (data model, Flows, Validation Rules, Profiles, Roles, Sharing settings).
Salesforce Sales Cloud Business Analysis Flows DevOps Salesforce Administration Agile methodology
LineUP7
MOE / AMOA Project Manager - Senior Salesforce Consultant (Aviation / Publishing / Real Estate / Luxury / Energy / Private Security)
CONSULTING AND AUDITS
June 2021 - December 2023 (2 years and 7 months)
Paris, France
AIR CORSICA– Airline company - Salesforce Deployment (30 users)
Challenges: Improve customer knowledge (B2C/B2B) and manage requests (web-to-case and Community).
Scoping/requirements gathering workshops,
Backlog writing/costing,
Project team management (ClickUp),
Project steering committees (project/steering committee),
Solution management/expertise during the customer knowledge phase on Salesforce Service Cloud / Community Cloud.

LDE– Publisher of paper/digital textbooks and digital resources - Salesforce Deployment
Challenges: Improve customer knowledge.
Requirements gathering workshops,
Solution Expert for Salesforce Sales Cloud (data model, Flows).

RATP TRAVEL RETAIL- Retail division of RATP - Salesforce Deployment
Challenges: Offer a customer portal and activity management dashboards.
Requirements gathering workshops,
Backlog writing/costing with the project team,
Team management (ClickUp),
Project steering committees (project/steering committee),
Solution management/expertise for Salesforce Sales Cloud (data model, Flows) / Community Cloud.

PROTECTIM– Business services – Security – Salesforce Deployment
Challenges: Know your customers, prospect, and manage your business.
Facilitation of requirements gathering workshops,
Writing of SFDs (Functional Design Specifications),
Backlog writing/costing with the project team,
Project team management (JIRA),
Project steering committees (project committee),
Solution Expert for Salesforce Sales Cloud and Tableau CRM (CRM Analytics).

Groupe Laforêt– Real estate agency network - Salesforce TMA (Technical Maintenance Assistance)
Requirements gathering workshops,
Costing of developments,
Project team management (Redmine),
Salesforce Sales Cloud Solution Expert.

Teksial– Energy transition player (subsidiary of ENGIE Group) - Salesforce TMA
Project team management (JIRA),
Salesforce Service Cloud Solution Expert.

PCIS– Luxury – Dior House - Salesforce TMA
Salesforce Service Cloud Solution Expert.
Salesforce Sales Cloud Salesforce Service Cloud Salesforce Experience Cloud Salesforce Administration Project Management ClickUp Atlassian JIRA Business Analysis Agile methodology V-Model
HARDIS GROUP
Project Manager / Salesforce Consultant (Expertise: Mutual Insurance / Training / Association)
CONSULTING AND AUDITS
November 2018 - June 2021 (2 years and 8 months)
Île-de-France, France
ARIANCE– Insurance provider - Salesforce Deployment/TMA (30 users)
Effort: 900 Man-hours
Challenges: Implement the Salesforce solution for insurance intermediaries. Multiply prospecting capabilities (OAV, lead distribution robot), TMA.
Facilitation of requirements gathering workshops,
Writing of SFDs (Functional Design Specifications),
Backlog writing/costing with the project team,
Project team management,
JIRA management,
Project steering committees (project/steering committee),
Writing/Execution of acceptance tests,
Conga configuration,
TMA management/expertise.

AFPOLS– Training organization – Community Deployment/Billing Engine Refactoring/Salesforce TMA (30 internal users, 600 Community users)
Effort: 300 Man-hours
Challenges: Implement a Salesforce community to strengthen ties with housing professionals, TMA.
Facilitation of requirements gathering workshops,
Writing of SFDs (Functional Design Specifications),
Project management,
JIRA management,
Project steering committees (project/steering committee),
Writing/Execution of acceptance tests,
TMA management/expertise.

EAO– International association for the medical field – Salesforce Deployment (2020)
Effort: 25 Man-hours
Challenges: Implement Salesforce to manage relationships with association members and sponsors.
Facilitation of requirements gathering workshops,
Writing of workshop minutes,
Project team management,
Salesforce configuration.
Project Management Business Analysis Conga Salesforce Sales Cloud Salesforce Experience Cloud Functional Acceptance Testing Atlassian JIRA Agile methodology V-Model