Description

Turning unstructured data into vital business intelligence is the new currency for successful businesses of all sizes and verticals. AI Speech Analytics, Auto QA, Sentiment Analysys Call Recording, and Archiving are all becoming the foundation to build customer experience journeys, operational efficiency, staff wellbeing and compliance.

Hi, my name is Darren, and with over 20 years of experience in technology and communication solutions, I specialize in helping businesses unlock the full potential of their voice data. My background as a Consultant, Software Vendor VP, Strategic Alliances expert, and Managing Director in Strategy and Operations equips me to guide you in navigating the complexities of AI-powered communication technologies and product adoption.

I’ve been a trusted advisor to organizations such as the Bank of England, NHS, SoftBank, Mazars, BNP Paribas, global Telcos and countless SMBs and start-ups. Despite their differences, these organizations share a common challenge: the need to optimize their communication strategies and harness the power of voice data for growth and compliance.

Whether you're seeking to implement cutting-edge AI speech analytics, enhance customer experience, or ensure regulatory compliance through robust call recording and archiving solutions, I can provide the expertise you need. I’ve successfully led Corporates, Banks, Local Governments, and SMBs through the adoption of advanced communication technologies. For software vendors, I’ve developed go-to-market strategies and built partnerships with leading industry players like Microsoft, Zoom, Cisco, Vodafone, and BT.

My expertise spans product identification and deployment, go to market strategy (if you're a software vendor) procurement processes, and business development, with a focus on AI, Call Recording, Speech Analytics, UC, SaaS, and CCaaS. When you work with me, you’re not just adopting technology—you’re building a scalable, strategic foundation for sustainable success.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km), Manchester (up to 100km), Southampton (up to 100km)

Call Cabinet Corporation
Strategic Alliances Lead
TECH
August 2023 - Today (2 years and 10 months)
Responsible for identifying and introducing new strategic partnerships. Go to market strategy and business development plans.
Strategic planning artificial intelligence Commercial strategy Partnerships Go-to-Market (GTM) Strategy
Awaken Intelligence
Head of Global Alliances
DIGITAL AND IT
March 2022 - August 2023 (1 year and 6 months)
London, UK
Heading up Strategic Partnerships Team, utilizing my extensive professional network to build and grow high powered brand new sales channel. Identifying opportunity and building strong business relationships, working closely together to achieve long-term revenue goals and objectives, forming long lasting, mutually beneficial global alliances.
CallCabinet Corporation
Managing Director UK
September 2019 - March 2022 (2 years and 6 months)
Software Sales and company leadership role, "first boots on the ground" launching and managing UK sales and operations business, working closely with the global Group and reporting directly to the Board. Preparation and execution of comprehensive business development plans, responsible for individual contribution and team sales. Tasked with the launch and growth of CallCabinet in EMEA. Creating a sales channel and GTM strategy, identifying and closing sales opportunities for Cloud Call Recording and Omnichannel Software, AI and Speech Analytics platform into the the direct and in-direct sales channels. Managing sales team, collaborating with the technical development and product team, responsible for P&L budgets, team recruitment and go to market strategy, into the Distribution, IT and Telco reseller channel and direct sales channel, targeting specific verticals in regulated industries, Financial Services, Healthcare, Local Government, Hospitality Private and Public sector Enterprises. Developed skills in business governance, software, cloud infrastructure deployments and a deep understanding of security pre-requisites of regulated organisations such as Tier 1 banks and Government departments. Supervision and management of executives, providing guidance, motivation, rewarding performance, preventing issues and resolving problems by analysing situations and occurrences and provision of solutions to enhance and develop company culture to ensure team and company success.